> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/premier-portal/credit-key-request-process.md).

# Credit Key Request Process

Request a credit key for a device through the Premier Portal.

{% hint style="info" %}
**Use this when** you need to request a credit key for a device through the Premier Portal.
{% endhint %}

## Request a credit key

{% stepper %}
{% step %}

### Log in to Premier Portal

Log in to the **Premier Portal**.
{% endstep %}

{% step %}

### Navigate to Key Ordering

Go to **Manage** → **Key Ordering**.
{% endstep %}

{% step %}

### Enter the device serial number

Enter the device serial number.
{% endstep %}

{% step %}

### Select the key

Select the appropriate key from the list of available keys for the account.
{% endstep %}

{% step %}

### Choose the environment

Choose the correct environment (**Production** or **Test**, if applicable).
{% endstep %}

{% step %}

### Submit the request

Submit the request.
{% endstep %}

{% step %}

### Retrieve the key file

After processing, retrieve the key file from **Order Management** and download it from Premier Portal.
{% endstep %}
{% endstepper %}

## Guidelines

* Key ordering is serial number based.
* Customers can only order keys that are configured and available for their account.
* If the required credit key is not available, the Premier team can add additional keys to the account as needed.
* For issues with key availability or account configuration, contact i.PremierSupport.

{% hint style="warning" %}
The source training material references Key Ordering generally and does not explicitly identify which key names correspond to debit versus credit processing. Confirm the correct key name with i.PremierSupport if it isn't clear from the available list.
{% endhint %}

<details>

<summary>Keywords</summary>

Also called: credit key request, key ordering. Search terms: production key, test key, order management, key file, i.PremierSupport.

</details>


---

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