Adding devices manually

This section discusses adding devices to VHQ manually.

Use this when you need to add a single device to VHQ by hand, or update the serial number or device ID of an existing device.

The device ID must be unique within a given model. You must enter either the serial number or device ID to add the device details.

Add a device manually

1

Open Add Devices

Go to Device Management > Manage Devices > Add Devices.

2

Click Add Device Manually

Complete the following fields:

• Enter the Serial # or Device ID in the respective boxes. When a new device is added with the device ID and model but no serial number, the device is identified based on the device ID and model, and the serial number is updated later. VHQ also allows you to set a device ID on devices that don't have one.
• Select the device model in the Model drop-down list.
• Select the Hierarchy level.

• If you click Software and Key Assignment, the following options are displayed:

• Click Enabled to enable download automation, or Disabled to disable it.
• In Assignment Type, select Reference Set or Packages and Key Profiles.

  • If you select Reference Set, assign the software directly (Direct Assignment) or inherit it from the hierarchy (Inherit from Hierarchy).
  • If you select Packages and Key Profiles, choose from the available VHQ packages to assign to the device.

3

Add the device

Click Add. The newly added device is now visible in the Add Devices screen.

In VHQ Device Search, this device will have the Pending Registration Device status.

Update the serial number or device ID

1

Open Device Profile

Go to Device Profile.

2

Edit the details

Click the pencil icon to edit the serial number and device ID. The Edit dialog box is displayed.

3

Save

Update the device ID, then save the details.

Guidelines

• When a new device is added with a device ID and model but no serial number, the device is identified by device ID and model, and the serial number is updated once known.
• In VHQ, devices can be configured using either the serial number or device ID, but the device ID is required for software and parameter downloads to work. If a device registers without one, VHQ checks whether a device ID is already associated with it and pushes that value to the device if found.
• For this to happen automatically, the Push Device ID to Devices setting (Administration > System Configuration) must be set to True. When enabled, the VHQ Messaging Server includes the deviceId in its response to any message from a VHQ R11 agent, and the agent uses that value going forward.

Example: a device with serial number S1 and no device ID contacts the server. If VHQ already has D1 associated with S1, it sends D1 back to the agent, which then uses it in all future heartbeat messages.

Keywords

Also called: manual device add, add device manually, push device ID. Search terms: serial number, device ID, hierarchy level, software assignment.