> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/verifone-hq/device-management/adding-devices/adding-devices-via-file-import/device-import-error-codes.md). # Device import error codes Reference list of error codes the VHQ device import tool can return. ## What are these error codes? When the VHQ import tool processes a CSV or XML device import file, any record it can't process is reported in the output status file with one of the following error codes and a descriptive message. ## Error code reference | Error Code | Description | | -------------------------------------------------------- | ------------------------------------------------------------------ | | E\_USER\_DOES\_NOT\_HAVE\_PARAMETER\_EDIT\_RIGHT | User does not have rights to edit the parameter. | | E\_USER\_UPDATEFAILED | Update failed for the user. | | E\_USER\_UPDATEDSUCCESSFULLY | User updated successfully. | | E\_UPDATEFAILED | Update failed for the user. | | E\_USER\_ALREADY\_UPDATED | User already updated. | | E\_USER\_NOT\_FOUND | User does not exist. | | E\_SECURITY\_GROUP\_DOES\_NOT\_FOUND | Security group does not exist. | | E\_HIERARCHY\_NOT\_FOUND | Hierarchy not found. | | E\_SECURITY\_GROUP\_ASSIGMENT\_NOT\_ALLOWED | Assigning security group is not allowed. | | E\_HIERARCHY\_DOES\_NOT\_EXIST | Hierarchy not found. | | E\_INVALID\_DATETIME\_FORMAT | Date and time format is invalid. | | E\_USER\_HIERARCHY\_MAPPING\_ACCESS\_DENIED | Hierarchy mapping access is denied to the user. | | E\_INVALID\_SOFTWARE\_ASSIGNMENT\_TYPE | Invalid software assignment type. | | E\_PARENT\_HIERARCHY\_NOT\_FOUND | Parent hierarchy not found. | | E\_DEVICE\_EXISTS | Device exists. | | E\_PACKAGE\_NOT\_FOUND | Package not found. | | E\_EXCEEDED\_MAXIMUM\_NUM\_OF\_PACKAGES | Maximum number of packages exceeded. | | E\_COMMON\_APPLICATIONS\_FOUND | Common applications exist. | | E\_APPLICATIONS\_NOT\_FOUND | Applications not found. | | E\_TEMPLATES\_NOT\_FOUND | Templates not found. | | E\_GROUPS\_NOT\_FOUND | Groups not found. | | E\_REFERENCESET\_NOT\_FOUND | Reference set not found. | | E\_DEVICE\_ALREADY\_IN\_STATUS | Device is already in status. | | E\_PARAMETERS\_NOT\_FOUND | Parameters not found. | | E\_INVALID\_PARAMETER\_NAME | Parameter name does not exist. | | E\_DEVICE\_ALREADY\_DELETED\_OR\_BLACKLISTED | Device is either deleted or blacklisted in VHQ. | | E\_PACKAGE\_DOES\_NOT\_SUPPORT | Package does not support. | | E\_PACKAGE\_DOES\_NOT\_SUPPORT\_DA | Package(s) does not support DA. | | E\_USER\_DOES\_NOT\_HAVE\_GLOBAL\_RIGHTS | User doesn't have global rights to perform global operations. | | E\_LICENSE\_DEVICE\_LIMIT\_EXCEEDED | Licensed device limit exceeded. | | E\_DEVICE\_LICENSE\_EXCEEDS | Device license exceeds. | | E\_INVALID\_FILE | File does not exist. | | E\_DUPLICATE\_HIERARCHY | Multiple nodes found in hierarchy. | | E\_PACKAGE\_ALREADY\_ASSIGNED | Packages already assigned. | | E\_PACKAGE\_NOT\_ASSIGNED | Cannot unassign package(s) as they are not assigned to the device. | | E\_PACKAGE\_CANNOT\_UPGRADE | Package cannot be upgraded. | | E\_REFERENCESET\_ALREADY\_ASSIGNED\_TO\_DEVICE | Selected device(s) is assigned to a reference set. | | E\_CANNOT\_UPGRADE\_PACKAGE | Package cannot be upgraded. | | E\_CANNOT\_UPGRADE\_WITH\_SAME\_PACKAGE | Same package cannot be upgraded multiple times. | | E\_FORM\_FILE\_NOT\_FOUND | Form file not found. | | E\_INVALID\_PARAMETER\_VALUE | Parameter value is invalid. | | E\_HIERARCHY\_IGNORED | Hierarchies ignored — maximum hierarchies allowed per user is 1. | | E\_SECURITYGROUP\_HIERARCHY\_INFORMATION\_NOT\_AVALIABLE | Security group hierarchy information is not available. | | E\_CANNOT\_UNASSIGN\_PACKAGE | Package cannot be unassigned. | | E\_INVALID\_PROTOCOL | Protocol invalid. | | E\_DEVICE\_DOES\_NOT\_SUPPORT\_APPLICATION\_ASSIGNMENT | Device does not support application assignment. | | E\_DEVICE\_DOES\_NOT\_SUPPORT\_PACKAGE\_ASSIGNMENT | Device does not support package assignment. | | E\_APPLICATION\_NOT\_ASSIGNED | Application is not assigned. | | E\_APPLICATION\_DOES\_NOT\_SUPPORT | Application does not support. | | E\_CANNOT\_UNASSIGN\_APPLICATION | Application cannot be unassigned. | | E\_CANNOT\_UPGRADE\_WITH\_SAME\_APPLICATION\_VERSION | Same application version cannot be upgraded multiple times. | | E\_COMMON\_APPLICATIONS\_CANNOT\_BE\_ASSIGNED | Common applications cannot be assigned. | | E\_DEVICEID\_IS\_REQUIRED | Device ID is mandatory. | | E\_INVALID\_STATUS | Status invalid. | | E\_USER\_DOES\_NOT\_HAVE\_HIERARCHY\_ACCESS | User does not have hierarchy access. | | E\_DEVICE\_NOT\_FOUND | Device not found. | | E\_IP\_VALIDATION | IP validation error. | | E\_INVALID\_PARAMETER | Parameter invalid. | | E\_INVALID\_INSTANCE | Instance invalid. | | E\_NON\_MULTI\_INSTANCE | Non multi-instance. | | E\_PRIMARY\_IDENTIFIERS\_NOT\_PROVIDED | Primary identifier not provided. | | E\_INVALID\_TEMPLATE | Template invalid. | | E\_INSTANCE\_ALREADY\_EXISTS | Instance already exists. | | E\_TEMPLATE\_ALREADY\_EXISTS | Template already exists. | | E\_CANNOT\_DELETE\_LEVEL0\_PARAMETERS | Cannot delete parameters. | | E\_CANNOT\_DELETE\_LEVEL\_PARAMETERS | Cannot delete parameters. | ## Related topics * [Adding devices via file import](/support-us/verifone-hq/device-management/adding-devices/adding-devices-via-file-import.md) * [CSV import file reference](/support-us/verifone-hq/device-management/adding-devices/adding-devices-via-file-import/csv-import-file-reference.md) * [XML import file reference](/support-us/verifone-hq/device-management/adding-devices/adding-devices-via-file-import/xml-import-file-reference.md) --- # Agent Instructions This documentation is published with GitBook. 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