Support

Device Profile

This section discusses the device profile tab in VHQ.

Keywords

Also called: device profile screen, device information. Search terms: communication history, heartbeat history, contact screen.

What is a Device Profile?

A device profile comprises the set of attributes associated with a particular device — device ID, model name, device details, communication history, downloads, change history, and more. It's updated:

Once every 24 hours during the device's maintenance window.
Each time a device is rebooted.
When the VHQ Agent on a device registers with the VHQ server and exchanges keys.
When you select the Get Device Profile diagnostic action, under Device Management > Device Profile > Schedule Diagnostic Action.

Device Profile provides a complete set of device information collected directly from the device on a periodic basis.

If the device model is Carbon, device information for both the payment device and tablet is displayed on the Device Profile screen. If the model is Stand, only that device's information is displayed.

Field reference

Field Name

Description

Model

Device model.

Serial Number

Device serial number. Both the tablet and payment device use the same serial number.

Device ID

The device ID.

Reference Set Name

Reference set assigned to the device.

VeriShield Encryption

VeriShield Encryption certificates sent by the VHQ Agent.

Time Zone

Device time zone. A Time zone parameter supports the Clock Sync Operation, performed by the SetClockParams under the TerminalAction ActionType. The VHQ server sends a time request in Linux format as part of the Terminal Management plan. Sync happens during the first KEM, the first MHB, device reboot, and device re-registration — the device acknowledges the Set Clock action as Success or Failure. Supported on VOS, VOS2, and Verix.

Hierarchy

Device hierarchy.

Flash Available

Available flash memory. Carbon devices show flash information for both payment device and tablet.

Device Profile Updated

Date and time the device profile was last updated.

Diagnostic Profile Updated

Date and time the device diagnostic profile was last updated.

Last HeartBeat Received

Date and time the server last received a heartbeat from the device.

RAM Available

Available RAM. Carbon devices show RAM information for both payment device and tablet.

Edit Hierarchy

Edits the device's hierarchy.

Edit Groups

Edits the device's groups.

Refresh Data

Refreshes the displayed data.

Delete Device

Deletes the device.

Blacklist Device

Blacklists the device.

The Serial Number field in Device Profile > Communication History > History has been replaced by the Payload field, visible only to support users. Go to Device Search > Communication History > History to view it.

The Contact screen now shows a graphical representation instead of a data grid. Go to Device Search > Communication History > Contact to view it.