Connected device
This section discusses how to view paired and peripheral devices in device profile.
What is connected device tracking?
Device Profile is enhanced with additional management capabilities, displaying the dock-in, dock-out, connection status, and docking history of paired devices such as V200/P200, V400/P400, and V240m (3G Plus/3G/BT Wi-Fi/3GBW) / V240m BFF. Go to Device Search > Device Profile > History to view connection status for paired devices.
Peripheral connectivity diagnostics
Peripheral Devices Connectivity Diagnostics monitors peripheral device availability, network connectivity, communication protocol, and connection status. This feature supports a series of V240m*, e285*, V200c*, and P400* models.
The Diagnostics App sends events and metrics to Snowflake, used to monitor the device's current state as part of care health. The PeripheralConnectivityChanged event provides details of peripheral devices connected to payment devices — such as ECR, EXTERNAL_PRINTER, INTERNAL_SCANNER, CASHBOX — including connectivity status (Connected, Disconnected), the network the device is connected to (3G, 4G, LAN, RS232-IP, etc.), and the connection protocol (UDP, TCP, TLS-V13, HTTP), along with any connection error.
Go to Device Search > Device Profile > History > Peripheral Devices to view the Peripheral Devices Connection Details.
Device Profile is also enhanced with additional Connected Devices information for V400c and V400c Plus devices. Go to Device Profile > Connected Devices to view it.
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