> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/verifone-hq/device-management/device-profile/connected-device.md).

# Connected device

This section discusses how to view paired and peripheral devices in device profile.

## What is connected device tracking?

*Device Profile* is enhanced with additional management capabilities, displaying the dock-in, dock-out, connection status, and docking history of paired devices such as V200/P200, V400/P400, and V240m (3G Plus/3G/BT Wi-Fi/3GBW) / V240m BFF. Go to **Device Search** > **Device Profile** > **History** to view connection status for paired devices.

<figure><img src="https://verifone.cloud/sites/default/files/inline-images/image_37.png" alt="Docking History of the paired devices V200/P200 - Dock In Date"><figcaption><p>Docking History of the paired devices V200/P200 - Dock In Date</p></figcaption></figure>

<figure><img src="https://verifone.cloud/sites/default/files/inline-images/image_38.png" alt="Connection Status of the paired devices (V200/P200)"><figcaption><p>Connection Status of the paired devices (V200/P200)</p></figcaption></figure>

<figure><img src="https://verifone.cloud/sites/default/files/inline-images/image_39.png" alt="Docking History of the paired devices V200/P200 - Dock Out Date"><figcaption><p>Docking History of the paired devices V200/P200 - Dock Out Date</p></figcaption></figure>

## Peripheral connectivity diagnostics

**Peripheral Devices Connectivity Diagnostics** monitors peripheral device availability, network connectivity, communication protocol, and connection status. This feature supports a series of V240m\*, e285\*, V200c\*, and P400\* models.

The **Diagnostics App** sends events and metrics to Snowflake, used to monitor the device's current state as part of care health. The `PeripheralConnectivityChanged` event provides details of peripheral devices connected to payment devices — such as ECR, EXTERNAL\_PRINTER, INTERNAL\_SCANNER, CASHBOX — including connectivity status (*Connected*, *Disconnected*), the network the device is connected to (3G, 4G, LAN, RS232-IP, etc.), and the connection protocol (UDP, TCP, TLS-V13, HTTP), along with any connection error.

Go to **Device Search** > **Device Profile** > **History** > **Peripheral Devices** to view the *Peripheral Devices Connection Details*.

<figure><img src="https://verifone.cloud/sites/default/files/inline-images/image_40.png" alt="Peripheral Devices"><figcaption></figcaption></figure>

*Device Profile* is also enhanced with additional **Connected Devices** information for V400c and V400c Plus devices. Go to **Device Profile** > **Connected Devices** to view it.

<figure><img src="https://verifone.cloud/sites/default/files/inline-images/image_42.png" alt="VHQ Connected Devices"><figcaption></figcaption></figure>

<figure><img src="https://verifone.cloud/sites/default/files/inline-images/image_41.png" alt="Connected Devices detail"><figcaption></figcaption></figure>

## Related topics

* [Device Profile](/support-us/verifone-hq/device-management/device-profile.md)


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