Device status evaluation for Carbon devices

This section discusses device statuses on carbon device in VHQ.

What is Carbon device status evaluation?

Carbon devices have a built-in tablet component with its own separate status. The overall device status (payment terminal and tablet combined) is evaluated by consolidating the status of both components, based on the following combinations.

Status combination reference

Payment Device Status	Tablet Status	Device Status in UI	Device Sub Status in UI
Active	Active	Active	—
Active	Inactive	Inactive	Tablet Communication Issue
Inactive	Active	Inactive	Retain VHQ assigned sub status
Inactive	Inactive	Inactive	Retain VHQ assigned sub status
Pending Registration	Inactive	Pending Registration	—
Pending Registration	Active	Pending Registration	—
Pending Hierarchy Assignment	Active	Pending Hierarchy Assignment	—
Pending Hierarchy Assignment	Inactive	Inactive	Tablet Communication Issue
Deleted	Active	Deleted	—
Deleted	Inactive	Deleted	—
Blacklisted	Active	Blacklisted	—
Blacklisted	Inactive	Blacklisted	—

Related topics

• Device Profile
• Device status