> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/verifone-hq/device-management/device-profile/device-status-evaluation-for-carbon-devices.md).

# Device status evaluation for Carbon devices

This section discusses device statuses on carbon device in VHQ.

## What is Carbon device status evaluation?

Carbon devices have a built-in tablet component with its own separate status. The overall device status (payment terminal and tablet combined) is evaluated by consolidating the status of both components, based on the following combinations.

## Status combination reference

| Payment Device Status        | Tablet Status | Device Status in UI          | Device Sub Status in UI        |
| ---------------------------- | ------------- | ---------------------------- | ------------------------------ |
| Active                       | Active        | Active                       | —                              |
| Active                       | Inactive      | Inactive                     | Tablet Communication Issue     |
| Inactive                     | Active        | Inactive                     | Retain VHQ assigned sub status |
| Inactive                     | Inactive      | Inactive                     | Retain VHQ assigned sub status |
| Pending Registration         | Inactive      | Pending Registration         | —                              |
| Pending Registration         | Active        | Pending Registration         | —                              |
| Pending Hierarchy Assignment | Active        | Pending Hierarchy Assignment | —                              |
| Pending Hierarchy Assignment | Inactive      | Inactive                     | Tablet Communication Issue     |
| Deleted                      | Active        | Deleted                      | —                              |
| Deleted                      | Inactive      | Deleted                      | —                              |
| Blacklisted                  | Active        | Blacklisted                  | —                              |
| Blacklisted                  | Inactive      | Blacklisted                  | —                              |

## Related topics

* [Device Profile](/support-us/verifone-hq/device-management/device-profile.md)
* [Device status](/support-us/verifone-hq/device-management/editing-devices/device-status.md)


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