> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/verifone-hq/device-management/editing-devices/device-status.md).

# Device status

This section discusses the available device status in VHQ.

<details>

<summary>Keywords</summary>

Also called: device state, status values. Search terms: active, inactive, pending registration, pending hierarchy assignment, deleted, blacklisted.

</details>

## What are device statuses?

You can manually change a device's status from the *Device Search* screen or *Device Profile*. Select the checkbox for the device serial number, then, on the *Actions* window, select the status to assign. You can view a device's status in the *Device Status* column of the *Device Search* screen, and filter by it.

## Status values

* **Pending Registration**: The device is not registered with the server. Pre-boarded devices default to this status. It can't be changed manually — you can only delete or blacklist the device.
* **Pending Hierarchy Assignment**: The device was not successfully assigned to a hierarchy after registration — for example, if the hierarchy doesn't match or wasn't assigned during the key exchange process, though the device may still be in *Active* status. You can manually change active devices to *Inactive* or *Pending Hierarchy Assignment* status, or delete or blacklist them.
* **Active**: The device is successfully registered, assigned to a hierarchy, and in use. It reaches *Active* status once the key exchange succeeds. You can manually change it to *Inactive*, *Pending Registration*, *Delete*, or *Blacklist*.
* **Inactive**: The device is disabled — physically present in the system but not in active mode. You can manually change it to *Active*, *Pending Registration*, *Delete*, or *Blacklist*.
* **Deleted**: The device has been deleted. You can manually undelete it, which restores its previous status.
* **Blacklisted**: The device is blacklisted. This status cannot be changed.

{% hint style="info" %}
A device in VHQ must be in the *Active* or *Pending Hierarchy Assignment* state to perform device operations, such as downloading a package from the VHQ server to the device or uploading diagnostic information from the device to the VHQ server.
{% endhint %}

## Related topics

* [Sub status for inactive devices](/support-us/verifone-hq/device-management/editing-devices/sub-status-for-inactive-devices.md)
* [Deleted / blacklisted devices](/support-us/verifone-hq/device-management/deleted-blacklisted-devices.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.verifone.com/support-us/verifone-hq/device-management/editing-devices/device-status.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.