Sub status for inactive devices
This section discusses sub status for in active devices.
What is a sub status?
Inactive devices can be assigned a Sub Status. This feature allows more precise categorizing of devices beyond Inactive, identifying the reason a device entered that status.
When VHQ assigns a sub status automatically
There are specific cases where the system automatically marks a device inactive and assigns a sub status:
When a device is swapped, the swapped device's status is marked inactive with a sub status of Device Swapped.
When a device fails to contact the server for a specific time period, its status is marked inactive with a sub status of Device Missing.
When a tablet (which communicates with the VHQ server through the MDM server) fails to contact the VHQ server, its status is marked inactive with a sub status of Tablet Communication Issue.
Sub status types
System defined: Integrated into the system. Cannot be assigned, edited, or deleted by the user.
User defined: Created by you, and can be edited or deleted by you.
Guidelines
You can assign a sub status from the Device Search and Device Profile screens.
Once created, a sub status can be assigned to Inactive devices from Device Search, Device Profile, Importing .xml file, or Timed Import.
You can select multiple devices in Device Search and assign a sub status to all of them at once.
Related topics
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