> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/verifone-hq/device-management/editing-devices/sub-status-for-inactive-devices.md).

# Sub status for inactive devices

This section discusses sub status for in active devices.

<details>

<summary>Keywords</summary>

Also called: inactive sub status. Search terms: device swapped, device missing, tablet communication issue, system defined, user defined.

</details>

## What is a sub status?

Inactive devices can be assigned a **Sub Status**. This feature allows more precise categorizing of devices beyond *Inactive*, identifying the reason a device entered that status.

## When VHQ assigns a sub status automatically

There are specific cases where the system automatically marks a device inactive and assigns a sub status:

* When a device is swapped, the swapped device's status is marked inactive with a sub status of *Device Swapped*.
* When a device fails to contact the server for a specific time period, its status is marked inactive with a sub status of *Device Missing*.
* When a tablet (which communicates with the VHQ server through the MDM server) fails to contact the VHQ server, its status is marked inactive with a sub status of *Tablet Communication Issue*.

## Sub status types

* **System defined**: Integrated into the system. Cannot be assigned, edited, or deleted by the user.
* **User defined**: Created by you, and can be edited or deleted by you.

## Guidelines

* You can assign a sub status from the *Device Search* and *Device Profile* screens.
* Once created, a sub status can be assigned to *Inactive* devices from *Device Search*, *Device Profile*, *Importing .xml file*, or *Timed Import*.
* You can select multiple devices in *Device Search* and assign a sub status to all of them at once.

## Related topics

* [Device status](/support-us/verifone-hq/device-management/editing-devices/device-status.md)


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