VHQ Care Dashboard

This section discusses the Care Dashboard and its widgets.

Keywords

Also called: Care Dashboard, VHQ health overview. Search terms: care dashboard, KPI widgets, missing devices widget, VRK certificate, estate health.

What is the VHQ Care Dashboard?

VHQ Care Dashboard provides a health overview of your entire estate and provides information about your devices, device software, and various health rules. You can review the device health at any hierarchy or group level. The widgets, or parts of a widget, on the dashboard are clickable and allow you to drill down to the list of device(s) that make up that component of the widget.

The VHQ Care Dashboard is a Premium service and may not be available for all customers. If you do not see this option available, contact your Sales Executive.

Care Dashboard sections

The VHQ Care Dashboard consists of the following:

• Health: Provides the counts of events that were triggered in the past 7 days along with any health rule warnings based on severity.
• Software: Provides the results of scheduled downloads from the past 7 days along with any issues in versioning of the software stack on devices. The more the components are not properly updated, the higher the severity.
• Hardware: Provides the counts by device models along with issues with the age of the hardware. Also provides the counts of blacklisted or deleted devices.

KPI widgets

Care Dashboard is enhanced to display the KPIs for a selected hierarchy or a selected group. Go to VHQ > Care Dashboard to view the KPIs for the selected hierarchy or group.

Missing – devices widget

Care Dashboard is enhanced with a widget to display missing devices. The missing devices count is for a selected hierarchy or a selected group. Go to VHQ > Care Dashboard to view the KPIs for the selected hierarchy or group.

Care dashboard – missing VRK certificate

Care Dashboard is enhanced to display the Missing VRK Certificate notification on the Device Search screen and Device Profile screen. To view the missing VRK certificate notification on the Device Search screen, go to VHQ > Device Search.

Go to VHQ > Device Profile to view the missing VRK certificate notification on the Device Profile screen.

Support and care dashboard – events

The dashboard supports the following alerts:

• EstateDeviceHierarchyUpdated: Event notification displayed when the device hierarchy is changed in VHQ.
• HierarchyUpdated: Displays the care dashboard data by hierarchy.
• EstateDeviceGroupUpdated: Event notification displayed when the group assignment to the device is updated.
• GroupDeleted: Displays the care dashboard data by groups.
• SoftwareVersionUpdated: Event notification displayed when the packages (OS, ADK, Agent) are uploaded to VHQ. Used for software version comparison.
• EstateSoftwareStatusUpdated: Event notification displayed when the download task is completed.