> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/verifone-hq/vhq-care-dashboard.md).

# VHQ Care Dashboard

This section discusses the Care Dashboard and its widgets.

<details>

<summary>Keywords</summary>

Also called: Care Dashboard, VHQ health overview. Search terms: care dashboard, KPI widgets, missing devices widget, VRK certificate, estate health.

</details>

## What is the VHQ Care Dashboard?

**VHQ Care Dashboard** provides a health overview of your entire estate and provides information about your devices, device software, and various health rules. You can review the device health at any hierarchy or group level. The widgets, or parts of a widget, on the dashboard are clickable and allow you to drill down to the list of device(s) that make up that component of the widget.

{% hint style="warning" %}
The VHQ Care Dashboard is a Premium service and may not be available for all customers. If you do not see this option available, contact your Sales Executive.
{% endhint %}

<figure><img src="https://600591075-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHUGEtJbVPg5OkUtYCm8j%2Fuploads%2Fl4lxxhIrGBm0rOBElylR%2Fimage.png?alt=media&#x26;token=dc2e7875-cefc-4167-b635-f816a07286c0" alt="VHQ Care Dashboard overview"><figcaption></figcaption></figure>

## Care Dashboard sections

The *VHQ Care Dashboard* consists of the following:

* **Health:** Provides the counts of events that were triggered in the past 7 days along with any health rule warnings based on severity.
* **Software:** Provides the results of scheduled downloads from the past 7 days along with any issues in versioning of the software stack on devices. The more the components are not properly updated, the higher the severity.
* **Hardware:** Provides the counts by device models along with issues with the age of the hardware. Also provides the counts of blacklisted or deleted devices.

## KPI widgets

*Care Dashboard* is enhanced to display the KPIs for a selected hierarchy or a selected group. Go to **VHQ** > **Care Dashboard** to view the KPIs for the selected hierarchy or group.

<figure><img src="https://600591075-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHUGEtJbVPg5OkUtYCm8j%2Fuploads%2FmQmSdWm8A9ybJeDudP3B%2Fimage.png?alt=media&#x26;token=cab5a4b0-ea0c-41b5-9f11-b3f6b559a030" alt="Care Dashboard KPI widgets"><figcaption></figcaption></figure>

## Missing – devices widget

*Care Dashboard* is enhanced with a widget to display missing devices. The missing devices count is for a selected hierarchy or a selected group. Go to **VHQ** > **Care Dashboard** to view the KPIs for the selected hierarchy or group.

## Care dashboard – missing VRK certificate

*Care Dashboard* is enhanced to display the **Missing VRK Certificate** notification on the *Device Search* screen and *Device Profile* screen. To view the missing VRK certificate notification on the *Device Search* screen, go to **VHQ** > **Device Search**.

<figure><img src="https://600591075-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHUGEtJbVPg5OkUtYCm8j%2Fuploads%2F32eKrlxwDVylXmykWvYt%2Fimage.png?alt=media&#x26;token=15e4fbf4-74d9-401e-9f41-0a9a6a367a12" alt="Missing VRK certificate notification on Device Search"><figcaption></figcaption></figure>

Go to **VHQ** > **Device Profile** to view the missing VRK certificate notification on the *Device Profile* screen.

<figure><img src="https://600591075-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHUGEtJbVPg5OkUtYCm8j%2Fuploads%2F2FR3aF1M6hWmFfBRfwkz%2Fimage.png?alt=media&#x26;token=b31c9c4d-73d6-43a2-9166-b0baca730226" alt="Missing VRK certificate notification on Device Profile"><figcaption></figcaption></figure>

## Support and care dashboard – events

The dashboard supports the following alerts:

* **EstateDeviceHierarchyUpdated:** Event notification displayed when the device hierarchy is changed in VHQ.
* **HierarchyUpdated:** Displays the care dashboard data by hierarchy.
* **EstateDeviceGroupUpdated:** Event notification displayed when the group assignment to the device is updated.
* **GroupDeleted:** Displays the care dashboard data by groups.
* **SoftwareVersionUpdated:** Event notification displayed when the packages (OS, ADK, Agent) are uploaded to VHQ. Used for software version comparison.
* **EstateSoftwareStatusUpdated:** Event notification displayed when the download task is completed.


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