> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/support-us/verifone-hq/vhq-dashboard-overview.md).
# VHQ Dashboard Overview
The VHQ Dashboard provides a strong administration to monitor devices and access vital information. This section covers the layout and functions of the VHQ Dashboard.
Keywords
Also called: VHQ home screen, admin dashboard, device monitoring dashboard, dashboard widgets. Search terms: VHQ dashboard, widgets, counters, charts, aggregate widgets.
## What is the VHQ Dashboard?
The VHQ Dashboard is the administrative home screen for monitoring devices and accessing key information at a glance. It provides access to several mini applications called **widgets**, which give quick, real-time access to operational statistics in graphical and numerical form. Widgets are preinstalled and can be shown or hidden dynamically — you choose which ones appear, giving you control over what information is displayed on the dashboard.
{% hint style="info" %}
By default, the reports and charts are displayed in the root hierarchy.
{% endhint %}
You can view statistics on each widget represented by charts, and reorder widgets by dragging them with your pointer. Widgets are categorized as **counters** and **charts** — up to four counters and five charts can be shown at a time.
## Counters
Only a maximum of four counters can be displayed on the user interface. To change the counters on your dashboard, click the sidebar button — the sidebar menu shows all available counters. Hover over a counter and click **Add** to add it to the dashboard. You can add, move, or remove any counter at any time.
The dashboard consists of the following counter widgets:
* **Total Devices:** Indicates the total number of devices except the *Deleted*, *Blacklisted*, and *Pending Registration Devices* in the VHQ application.
* **Future Scheduled Devices:** Indicates the total number of schedules happening in the next 24 hours. The schedule can be content, VRK, or software. It only displays the count of *Scheduled*, *Scheduling*, and *Scheduled Sent* job status.
* **Failed Download Devices:** Indicates the total number of schedules failed in the last 48 hours, not including the *Deleted*, *Blacklisted*, and *Pending Registration* devices. It only displays the count of Install Failed or Download Failed job status. The schedule can be content, VRK, or software.
* **Low Flash Devices:** Indicates the total number of devices with low flash memory in the last seven days, not including the *Deleted*, *Blacklisted*, and *Pending Registration* devices. Whenever flash memory is low, the device sends a *LowFlashMemory* event to the server.
* **Low RAM Devices:** Indicates the total number of devices with low RAM memory in the last seven days, not including the *Deleted*, *Blacklisted*, and *Pending Registration* devices. Whenever RAM memory is low, the device sends a *LowRAMMemory* event to the server.
* **Pending Registration Devices:** Indicates the total number of devices that are not successfully registered in the last 30 days, not including the *Deleted* and *Blacklisted* devices.
* **Missing Devices:** Indicates the total number of devices that have stopped communicating with the VHQ application in the last seven days. It displays the count of *Inactive device* status and *No-Recent-Communication* device sub status.
## Charts
The VHQ Dashboard presents multiple charts containing statistical analysis for various widgets. The dashboard consists of the following charts:
* [**Open Alerts**](/support-us/verifone-hq/vhq-dashboard-overview/open-alerts.md): Indicates the number of open alerts in the last seven days. The date and time are based on the local time of the system from where VHQ is used. Only *Open alert* status is displayed, based on severity (*High*, *Medium*, *Low*). When devices are deleted some may still contact the server; the device status will be *DeletedDeviceContacting* or *BlacklistedDeviceContacting*, and these alert types are included as well.
* [**Devices By Model**](/support-us/verifone-hq/vhq-dashboard-overview/devices-by-model-chart.md): Indicates the number of devices boarded for each device model, including Pending Registration devices (e.g. e355, MX 880, VX820). Does not include Deleted or Blacklisted devices.
* [**Device By Media**](/support-us/verifone-hq/vhq-dashboard-overview/devices-by-media-chart.md): Indicates the number of devices by media type (e.g. DialUp, Ethernet, GPRS, WIFI, Others). Does not include Deleted, Blacklisted, or Pending Registration devices.
* [**Download Status**](/support-us/verifone-hq/vhq-dashboard-overview/download-status-chart.md): Indicates information on downloads performed in the last seven days. The download can be software, content, or VRK. Does not include internal failed job status, or Deleted, Blacklisted, or Pending Registration devices. If there is no download activity for the past seven days, a "No downloads found" status message is displayed.
* [**Reporting Devices**](/support-us/verifone-hq/vhq-dashboard-overview/reporting-devices-chart.md): Indicates the devices that have communicated with the VHQ server in the last seven days. Does not include Deleted or Blacklisted devices.
### VHQ Dashboard Demo Video
{% hint style="info" %}
View the video below for a demonstration on how to view and edit the VHQ Dashboard. For more VHQ Demo Videos, click here.
{% endhint %}
{% embed url="" %}
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