Support

VHQ Device Search

This section discusses the Devices Search feature in VHQ as well as a demonstrational video on the Device Search feature.

Keywords

Also called: device search, search devices, show/hide columns, quick search, CSV device search. Search terms: device search, hierarchy search, saved search, custom attributes.

What is Device Search?

Device Search allows you to tailor search results in a specific way. The search feature categorizes your search options in a single location, providing a more flexible way of searching. You can select devices from multiple hierarchies, models, with different combinations of attributes, and further customize the existing search criteria or create new criteria — saving the search criteria for future use. The Device Search screen provides pagination control to browse from page to page to continue reading through the larger data.

When you log in for the first time, the five mandatory columns (Serial No, Device ID, Model, Device Status and Last Heartbeat) and 13 default columns are displayed. On customizing the search, by default, the first five columns (Serial No, Device ID, Model, Device Status and Last Heartbeat) in the Device Search screen will always be displayed.

In addition to the above listed default columns, you can view 15 more columns based on the selection made in Show/Hide Columns. In the Device Search screen, select the needed columns from the Show/Hide Columns option and click OK. The selected columns are added to the Device Search screen.

The search result screen will display a maximum of 20 columns (including the default and searched attribute columns). In the Device Search screen, the customized columns are arranged in alphabetical order, followed by the mandatory columns. A maximum of 15 columns can be selected, even from the Show/Hide columns. If the user tries to select the 16th column, an existing column from the Show/Hide columns in the Device Search screen must be unchecked in order to add a new column. VHQ saves your default and customized columns for future sessions.

Verifone SSO users can now access the Device Search and Device Profile screens from the EO portal. On selecting the Devices tab in the EO portal, a redirection to the VHQ Device Search screen on a new tab will happen, where devices can be searched and the device profile can also be viewed. Credentials do not need to be re-entered while moving from EO to VHQ.

Searching a device

Go to Device Search to search for devices. If you are performing the search for the first time, or if there is no data available, a pop-up will be displayed to search for devices by Hierarchy or Group. By default, the Hierarchy radio button is selected.

Narrow down your search with two different types of view:
- List View: Displays a list of scrollable items.
- Tree View: Presents a hierarchical view of items.
Whenever you submit a search, a pop-up message appears indicating your search is in progress. Click Cancel if you want to cancel your search and return to the Device Search screen.

You can search devices by:
- Hierarchy, group or additional attributes
- Saved search

Apart from Reports, the search criteria display the searched text based on the device search. However, in Reports, the search criteria display the search result based on column filter and device search.

Device search via CSV upload

The limitation of search criteria (500 records) is now enhanced to accommodate up to 20,000 devices. The CSV input file-based filtering provides the search criteria to display multiple devices, catering to up to 20,000 devices. Go to VHQ > Device Search to search up to 20,000 devices through CSV input for the given criteria.

Quick search

The Quick Search feature enables you to swiftly locate a specific device's profile or a list of devices. The search operates on a specified criterion, which can include a serial number or a device ID, with support for wildcard searches. Go to VHQ > Dashboard > Quick Search to search for a device quickly.

Quick Search is available across screens.