# Chain of custody
The device is prepared when the customer order is received in the Verifone store. The device details are uploaded to the software and the same is reflected immediately on the **Verifone Central – Device Management**. The estate owner will be able to see the device details (and its information) as part of the Estate on **Verifone Central – Device Management**, even though the device is not pre-boarded or registered on Device Management.
Once the device is shipped from the Verifone store, the device status on Device Management is updated as **In-Transit.** The asset is tracked from shipment to delivery to the merchant site. However, each merchant flow can be different with one to multiple logistical stops before reaching the end merchant site. The Asset tracking functionality in **Device Management** tracks the consignment at every stage. The details of the custodian, and the location, including the periodic inspection details of the device are updated on **Verifone Central – Device Management** periodically by the respective custodian.\
\
Following are the roles for different users.
| Roles | Shipment Receipt | Change of Custodian | Device inspections | Locations | Asset Tracking Reports |
|---|
| Field Service Supervisor | Create Read Update Delete | Create Read Update Delete | Read | Read | Read |
| Field Service User | Create Read Update Delete | Create Read Update Delete | Read | Read | Read |
| Merchant Solution Owner | Create Read Update Delete | Create Read Update Delete | Read | Create Read Update Delete | Read |
| Merchant Supervisor | Create Read Update Delete | Create Read Update Delete | Create Read Update Delete | Read | Read |
| Merchant User | Create Read Update Delete | Create Read Update Delete | Create Read Update Delete | Read | Read |
| Partner HelpDesk | Read | Read | Read | Create Read Update Delete | Read |
| Reseller Manager | Create Read Update Delete | Create Read Update Delete | Read | Read: Yes | Read |
| Verifone Admin | Create Read Update Delete | Create Read Update Delete | Create Read Update Delete | Create Read Update Delete | Read |
| Verifone HelpDesk | Read | Read | Read | Create Read Update Delete | Read |
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.verifone.com/verifone-central-device-management/verifone-central/asset-tracking/chain-of-custody.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.