View device status in Chain of Custody

Search shipped device records and review their current custody status.

Use View device status in Chain of Custody to review shipment and custody status for one device or a filtered record set.

Before you start

Confirm that you know:

• the device Serial Number, shipment record, or other search criteria
• whether you need one device record or a broader filtered list
• whether the next action is review, export, import, or file update

Open Chain of Custody

1

1. Open the report

Go to Device Management → Reports → Chain of Custody.

2

2. Review the current list

Confirm that the visible records match the shipment or custody scope you expect.

3

3. Search or filter the records

Use the available search criteria to find a specific device, shipment, or custody record.

The Chain of Custody screen shows custody details for devices shipped from the Verifone store.

What to review

Use this page to review:

• the current status of a shipped device
• the current custody or location record
• the shipment and handoff progress for a device
• whether the record needs an update, export, or bulk merge action

When to use this page

Use this view when you need to:

• confirm where a device is in the custody flow
• search for a specific shipped device
• identify records that need import, export, or file updates

Choose the next action

After you find the right record:

• use Updating the File Chain of Custody to record a status change, location change, inspection, or incident
• use Import Chain of Custody device details when many records need a prepared bulk update
• use Export Chain of Custody details when you need the current filtered view as a file

Verify the result

After you review the report, confirm that:

• the visible record matches the expected device or shipment
• the current status, custodian, and location explain the device's position in the workflow
• the next custody action is now clear

Result

You can verify a device record before you update or export Chain of Custody data.

Next steps

• Import Chain of Custody device details — bulk update prepared custody records
• Export Chain of Custody details — export the current report scope
• Updating the File Chain of Custody — update one device's custody details