Dashboard

The Dashboard is the main landing page in Verifone Central - Device Management.

Use it to monitor estate health, alerts, rollout activity, and device exceptions from one place.

Before you start

Confirm that:

• you are signed in to the correct customer or estate

• your role allows access to dashboard data

• you know whether you need KPIs, device lists, or alert details

Dashboard layout

The dashboard is organized into two tabs:

• Dashboard — shows KPIs and charts

• Devices — lists devices in the current estate

Use these views to move from summary metrics to device-level detail.

This view shows the main KPI and chart layout.

This view shows the Devices tab for the current estate.

Quick actions

From the dashboard, you can:

• select the bell icon to open alerts and notifications

• open the menu to switch customer context

Use the bell icon to review current alerts and notifications.

Use the customer switcher to choose a different customer, then select Submit.

Use the customer switcher when you need to review a different estate context.

KPI overview

KPIs summarize the most important device and rollout conditions in the current estate.

Select a KPI value to open its detailed device list. Use expand or collapse controls to show or hide supporting detail.

KPIs for estate status

Use these KPIs to understand overall device coverage and current rollout activity.

Total Devices

Shows the number of Active and Inactive devices in the current estate.

This KPI excludes devices in Pending Registration and deleted devices.

Open this KPI to review device-level identifiers such as Device ID and Serial number.

Active Rollouts

Shows the number of active rollouts for devices in the current estate.

Use it to track rollout activity that still needs attention.

KPIs for alerts and device exceptions

Use these KPIs to find devices that need review or follow-up.

High Alerts

Shows the number of high-severity alerts generated for devices in the current estate.

Open this KPI to review affected devices and investigate urgent issues first.

Low Memory Devices

Shows the number of devices reporting low memory.

This KPI excludes devices in Pending Registration and deleted devices.

Low Battery Devices

Shows the number of devices with low battery charge.

SW Out of Sync Devices

Shows the number of devices that do not have the latest application version.

Card Reader Failures

Shows the number of device card reader failures recorded in the current estate.

Open any exception KPI to review the affected devices and decide the next action.

Drill-down views help you move from a KPI to the list of affected devices.

Charts

The dashboard also includes trend charts for recent operational activity.

Open Alerts

Shows the total number of high, medium, and low alerts captured during the last 7 days.

To focus on one alert type, hide the other legend items in the chart.

Rollouts

Shows the total number of Success, In Progress, Failed, and Not Started rollouts during the last 7 days.

To focus on one rollout state, hide the other legend items in the chart.

Swapped Devices

Shows the total number of devices swapped during the last 7 days.

This chart includes both successful swaps and rejected swaps.

Result

Use the dashboard to spot issues quickly, drill into device lists, and decide where to act next.

Next steps

• View devices — investigate device-level details

• Alerts and notifications — review alert and notification details

• Active lifecycle and key indicators — understand lifecycle-related indicators