> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/verifone-central-device-management/verifone-central/devices/dashboard.md).

# Dashboard

The **Dashboard** is the main landing page in **Verifone Central - Device Management**.

Use it to monitor estate health, alerts, rollout activity, and device exceptions from one place.

### When to use this page

Use the dashboard when you need to:

* scan estate health quickly
* move from a KPI to the affected device list
* decide whether the next action belongs in alerts, devices, or rollouts

### Before you start

Confirm that:

* you are signed in to the correct customer or estate
* your role allows access to dashboard data
* you know whether you need KPIs, device lists, or alert details

### Dashboard layout

The dashboard is organized into two tabs:

* **Dashboard** — shows KPIs and charts
* **Devices** — lists devices in the current estate

Use these views to move from summary metrics to device-level detail.

### Use this review order

Start with the dashboard in this order:

1. check high-level KPIs for anything unexpected
2. open the KPI or chart that matches the issue
3. move to the **Devices** tab or a related detail page for follow-up

<div data-with-frame="true"><figure><img src="/files/rJU5wIe4l3Ht1WMB5Bc5" alt=""><figcaption></figcaption></figure></div>

This view shows the main KPI and chart layout.

<div data-with-frame="true"><figure><img src="/files/gWuIIMyWitfRrPzKndYc" alt=""><figcaption></figcaption></figure></div>

This view shows the **Devices** tab for the current estate.

### Quick actions

From the dashboard, you can:

* select the bell icon to open alerts and notifications
* open the menu to switch customer context

<div data-with-frame="true"><figure><img src="/files/RR2P390NY7onBPkIvas1" alt=""><figcaption></figcaption></figure></div>

Use the bell icon to review current alerts and notifications.

Use the customer switcher to choose a different customer, then select **Submit**.

<div data-with-frame="true"><figure><img src="/files/TuLI8hJal19E0oUKZREQ" alt=""><figcaption></figcaption></figure></div>

Use the customer switcher when you need to review a different estate context.

### KPI overview

KPIs summarize the most important device and rollout conditions in the current estate.

<div data-with-frame="true"><figure><img src="/files/1LgIS2aG67knj9RDYcvH" alt=""><figcaption></figcaption></figure></div>

{% hint style="info" %}
Select a KPI value to open its detailed device list. Use expand or collapse controls to show or hide supporting detail.
{% endhint %}

### Choose the right KPI by question

Use these shortcuts:

* check **Total Devices** when you need coverage and status counts
* check **Active Rollouts** when you need current deployment activity
* check alert and exception KPIs when you need devices that require action first

### KPIs for estate status

Use these KPIs to understand overall device coverage and current rollout activity.

#### Total Devices

Shows the number of **Active** and **Inactive** devices in the current estate.

This KPI excludes devices in **Pending Registration** and deleted devices.

<div data-with-frame="true"><figure><img src="/files/c3QBqMFBVgcig4xC2oe4" alt=""><figcaption></figcaption></figure></div>

Open this KPI to review device-level identifiers such as **Device ID** and **Serial number**.

#### Active Rollouts

Shows the number of active rollouts for devices in the current estate.

Use it to track rollout activity that still needs attention.

Open this KPI when you need to decide whether to continue into rollout monitoring.

### KPIs for alerts and device exceptions

Use these KPIs to find devices that need review or follow-up.

#### High Alerts

Shows the number of high-severity alerts generated for devices in the current estate.

<div data-with-frame="true"><figure><img src="/files/9e52eXM80jNU4naZzCP9" alt=""><figcaption></figcaption></figure></div>

Open this KPI to review affected devices and investigate urgent issues first.

#### Low Memory Devices

Shows the number of devices reporting low memory.

This KPI excludes devices in **Pending Registration** and deleted devices.

#### Low Battery Devices

Shows the number of devices with low battery charge.

#### SW Out of Sync Devices

Shows the number of devices that do not have the latest application version.

#### Card Reader Failures

Shows the number of device card reader failures recorded in the current estate.

Open any exception KPI to review the affected devices and decide the next action.

<div data-with-frame="true"><figure><img src="/files/of0whMvy9vcQpd4wZXbl" alt=""><figcaption></figcaption></figure></div>

Drill-down views help you move from a KPI to the list of affected devices.

### Charts

The dashboard also includes trend charts for recent operational activity.

Use charts when you need change over time instead of a current count.

#### Open Alerts

Shows the total number of high, medium, and low alerts captured during the last 7 days.

<figure><img src="/files/zCHGHlSgP1LOgZaUz9vZ" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
To focus on one alert type, hide the other legend items in the chart.
{% endhint %}

#### Rollouts

Shows the total number of **Success**, **In Progress**, **Failed**, and **Not Started** rollouts during the last 7 days.

<figure><img src="/files/kaqFc53032BFU8VnXh8Q" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
To focus on one rollout state, hide the other legend items in the chart.
{% endhint %}

#### Swapped Devices

Shows the total number of devices swapped during the last 7 days.

This chart includes both successful swaps and rejected swaps.

<figure><img src="/files/KzTsGJlsNo3exPIp7vBa" alt=""><figcaption></figcaption></figure>

### Common patterns to check

Use these checks to decide the next step:

* **High Alerts is rising** — open alert details and review urgent devices first
* **Active Rollouts stays high** — check rollout status and confirm jobs are still progressing
* **Total Devices looks lower than expected** — confirm your current customer or estate context
* **Exception KPIs are concentrated on one model or site** — move to the device list and filter the affected set

### Verify the result

After you use the dashboard, confirm that:

* you identified the KPI or chart that explains the issue
* you opened the related device list or follow-up page
* the next action is clear before leaving the dashboard

### Result

Use the dashboard to spot issues quickly, drill into device lists, and decide where to act next.

### Next steps

* [View devices](/verifone-central-device-management/verifone-central/devices/view-devices.md) — investigate device-level details
* [Alerts and notifications](/verifone-central-device-management/verifone-central/devices/alerts-and-notifications.md) — review alert and notification details
* [Active lifecycle and key indicators](/verifone-central-device-management/verifone-central/devices/active-lifecycle-and-key-indicators.md) — understand lifecycle-related indicators


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