> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/verifone-central-device-management/verifone-central/devices/view-devices.md).

# View devices

Use **View devices** to search the estate, review device records, and run common bulk actions.

The page lists managed devices in the current estate and gives you direct access to device-level actions.

### When to use this page

Use **View devices** when you need to:

* find one device or a subset of devices
* review device status before taking action
* run bulk actions such as export, move, or group assignment

### Before you start

Confirm that:

* you are signed in to the correct customer or estate
* your role allows access to device management actions
* you know whether you need to search, export, move, or update device records

### Use this page to verify device outcomes

After onboarding or registration, use **View devices** to confirm that:

* the device record exists
* the device shows the expected status
* the device is placed in the expected hierarchy

### Common tasks at a glance

Use this page to:

* filter the list to the target devices
* open one device record for detail review
* apply one action to one or more selected devices

### Choose the safest starting point

Start with the narrowest identifier you have:

* use **Device ID** when you need one exact record
* use **Serial Number** when that is the only verified identifier
* use **Model**, **Hierarchy**, or **Device Status** when you need a working set

This reduces the risk of applying an action to the wrong device set.

### What you can do

Use **View devices** to:

* search for devices by common filters
* open and review device records
* clone, move, group, or delete devices
* export device data, metadata, or VRK certificates
* enable or disable download automation
* change device status

### Open View devices

Go to **Verifone Central** → **Device Management** → **Devices** → **View Devices**.

<div data-with-frame="true"><figure><img src="/files/9ju0mn9OSXQ4KRJ3DS61" alt=""><figcaption></figcaption></figure></div>

Use this entry point to open the device list for the current estate.

<div data-with-frame="true"><figure><img src="/files/JJdIPU1kTC7UqTRZwjdE" alt=""><figcaption></figcaption></figure></div>

The page shows the device list and the actions available for selected devices.

### Use the Actions menu

Select one or more devices, then open **Actions**.

<div data-with-frame="true"><figure><img src="/files/lviVeGTXm8wikclS7Q9h" alt=""><figcaption></figcaption></figure></div>

Use the menu to apply the same action to the selected device set.

### Verify the selected scope first

Before you run any action, confirm that:

* the current filters still show the intended device set
* the selected rows match the action you plan to run
* you are not mixing devices that need different outcomes

### Search for devices

Use search filters to find a specific device or narrow the current list.

Available filters include:

* **Model** — filter by one or more device models
* **Device Status** — filter by **Active**, **Inactive**, **Pending Hierarchy Assignment**, or **Pending Registration**
* **Last Heartbeat** — filter by the last device contact time
* **Hierarchy** — filter by assigned hierarchy
* **Device ID** — search by device identifier
* **Serial Number** — search by serial number

<figure><img src="/files/wReIJfcGwntEWAmgWjFL" alt=""><figcaption></figcaption></figure>

This filter panel helps you narrow the device list by status, model, hierarchy, or identifiers.

{% hint style="info" %}
Devices with a charging base can share the same serial number.
{% endhint %}

### Choose filters by goal

Use these patterns:

* search by **Device ID** or **Serial Number** when you need one known device
* filter by **Hierarchy** or **Model** when you need an operational subset
* filter by **Device Status** or **Last Heartbeat** when you need exception review

For more background on device status and heartbeat behavior, see [Device life cycle](/verifone-central-device-management/verifone-central/devices/registering-the-device/device-life-cycle.md) and [Device heartbeats](/verifone-central-device-management/verifone-central/devices/registering-the-device/device-heartbeats.md).

### Choose the right action

Use:

* **Clone Device** when you want a new record based on an existing profile
* **Move** or **Assign to Group** when the device should stay in the estate but be reorganized
* **Delete** only when the device should no longer be managed in the estate
* **Status** when the device remains in the estate but should be marked **Active** or **Inactive**

Use the least destructive action that solves the problem.

Choose **Move**, **Assign to Group**, or **Status** before **Delete** when the device should stay managed.

{% hint style="warning" %}
Review the selected device count before **Delete**, **Move**, export, or status changes.
{% endhint %}

### Common device actions

#### Clone a device

Use **Clone Device** to create a new device record based on an existing device profile.

This action also copies download management, key management, and software management details.

1. Select the source device.
2. Open **Actions** → **Clone Device**.
3. Enter the new **Serial Number** and **Device ID**.
4. Complete the clone action.

<div data-with-frame="true"><figure><img src="/files/2atgA74CT3lYdUn4DDrC" alt=""><figcaption></figcaption></figure></div>

Use this form to enter the new device identifiers before creating the cloned record.

The new device is created with the cloned settings and the new identifiers you entered.

{% hint style="info" %}
You can also clone a device from [Device details](/verifone-central-device-management/verifone-central/devices/view-devices/device-details.md).
{% endhint %}

#### Delete a device

Use **Delete** to remove a device from the estate.

1. Select the device.
2. Open **Actions** → **Delete**.
3. Confirm the deletion.

<div data-with-frame="true"><figure><img src="/files/knwi3qinkI2y6LBPNrIr" alt=""><figcaption></figcaption></figure></div>

This confirmation dialog helps prevent accidental device deletion.

{% hint style="info" %}
After deletion, the server does not accept messages from that device. If the device contacts the server again, the system generates a **Deleted device contacting** alert.
{% endhint %}

Use **Inactive** instead of **Delete** when the device may return to service later.

#### Move a device

Use **Move** to place a device under a different hierarchy in the estate.

1. Select the device.
2. Open **Actions** → **Move**.
3. Select the target hierarchy.
4. Select **Move**.

<div data-with-frame="true"><figure><img src="/files/xjhZzdI0KPw3PKJ5hKdC" alt=""><figcaption></figcaption></figure></div>

Choose the destination hierarchy before confirming the device move.

#### Assign devices to a group

Use **Assign to Group** to organize selected devices into an existing group or a new group.

<div data-with-frame="true"><figure><img src="/files/g75kFX6Jxp6S6YVlIkbP" alt=""><figcaption></figcaption></figure></div>

This screen lets you choose whether to use an existing group or create a new one.

To assign devices to an existing group:

1. Select **An Existing Group**.
2. Choose the group.
3. Select **OK**.

<div data-with-frame="true"><figure><img src="/files/OC3eDVr20uObOG8aD6ia" alt=""><figcaption></figcaption></figure></div>

Select the target group, then confirm the assignment.

To create and assign a new group:

1. Select **A New Group**.
2. Enter the new group details.
3. Select **Add**.

<div data-with-frame="true"><figure><img src="/files/841uLWF9G7WIfoBQFVne" alt=""><figcaption></figcaption></figure></div>

Enter the new group details, then add the selected devices to it.

#### Move a device to the estate owner pool

Use **Move to Estate Owner Pool** to place a device at the root hierarchy level.

1. Select the device.
2. Open **Actions** → **Move to Estate Owner Pool**.
3. Confirm the move.

<div data-with-frame="true"><figure><img src="/files/Q2X95G22hdU3sBmjAP3y" alt=""><figcaption></figcaption></figure></div>

Use this confirmation step before moving the device to the root hierarchy level.

### Export device data

Use exports when you need device information outside the UI.

Available exports include:

* **Export** — device details in CSV or XML
* **Export Device Metadata** — device metadata based on selected export preferences
* **Export VRK Certificates** — VRK certificates as a zip file

Use this flow for any export.

{% hint style="info" %}
Use exports for review, audit, or downstream processing when the device data must leave the UI.
{% endhint %}

### Verify export output

After you submit an export, confirm that:

* the notification entry matches the export you requested
* the file type matches the intended downstream use
* the downloaded file includes the expected devices

{% stepper %}
{% step %}

### 1. Select devices

Choose one or more devices from the current list.

<div data-with-frame="true"><figure><img src="/files/u2VxfJwaC1YZGW0mUySG" alt=""><figcaption></figcaption></figure></div>

Select only the devices you want to include in the export.
{% endstep %}

{% step %}

### 2. Choose the export type

Open **Actions**, then select the export you need:

* **Export** for device details in CSV or XML
* **Export Device Metadata** for metadata output with export options
* **Export VRK Certificates** for VRK certificate zip files

<div data-with-frame="true"><figure><img src="/files/Zu3fQ6bDv9OFPZ4EZPvC" alt=""><figcaption></figcaption></figure></div>

Choose the export action that matches the output you need.

<div data-with-frame="true"><figure><img src="/files/Pdud2LbxnoBFJnKQnS0F" alt=""><figcaption></figcaption></figure></div>

Use **Export Device Metadata** when you need metadata-specific output.

<div data-with-frame="true"><figure><img src="/files/YoZivBdG8IZi2h36cXW2" alt=""><figcaption></figcaption></figure></div>

Use **Export VRK Certificates** when you need certificate files.
{% endstep %}

{% step %}

### 3. Complete the export request

Enter any required export options, then submit the request.

For **Export Device Metadata**, choose the metadata preferences first.

<div data-with-frame="true"><figure><img src="/files/R8dUTBNrXDSzZZafjblW" alt=""><figcaption></figcaption></figure></div>

Use the export options screen to control which metadata is included.

<div data-with-frame="true"><figure><img src="/files/c9Jh2NLIb4WgwEX9665w" alt=""><figcaption></figcaption></figure></div>

Submit the request after confirming the export preferences.

For **Export VRK Certificates**, enter a file name before saving.

<div data-with-frame="true"><figure><img src="/files/P6bgWKnsZD3opjEUz6Y4" alt=""><figcaption></figcaption></figure></div>

Enter a file name before saving the certificate export request.
{% endstep %}

{% step %}

### 4. Download the completed file

Open the notification list to review export requests and download completed files.

<div data-with-frame="true"><figure><img src="/files/oTOq18KRHLifWpDnQoSM" alt=""><figcaption></figcaption></figure></div>

Open notifications to review pending and completed export requests.

<div data-with-frame="true"><figure><img src="/files/qPhdNheBiNvqK7nTjRrs" alt=""><figcaption></figcaption></figure></div>

Use this list to find the requested export file.

<div data-with-frame="true"><figure><img src="/files/5IccXehRWc0Qi7NRAgWS" alt=""><figcaption></figcaption></figure></div>

Download the export file once the request is complete.

<div data-with-frame="true"><figure><img src="/files/SSkx3r6zZjFUOsjn6WDD" alt=""><figcaption></figcaption></figure></div>

This confirmation message indicates that the file download completed successfully.
{% endstep %}
{% endstepper %}

### Manage automation and status

#### Enable download automation

Use **Enable for Download Automation** to allow automated software download management for the selected device.

<div data-with-frame="true"><figure><img src="/files/hJ4L5TfXYmOt9ynR8SGP" alt=""><figcaption></figcaption></figure></div>

Confirm the automation change before applying it to the selected device.

Confirm the action when prompted.

#### Disable download automation

Use **Disable for Download Automation** to stop automated software download management for the selected device.

<div data-with-frame="true"><figure><img src="/files/vdrRyo8bRvU0oqpn7Z3T" alt=""><figcaption></figcaption></figure></div>

Use this prompt to confirm that automation should be disabled.

Confirm the action when prompted.

#### Change device status

Use **Status** to change the selected device state to **Active** or **Inactive**.

The system validates status changes and may show messages such as:

* **Selected Device is already an Active device**
* **Devices with Pending Registration Status will not be affected, are you sure you want to continue**
* **Device status successfully changed**

The page also shows the device status and sub-status.

<div data-with-frame="true"><figure><img src="/files/2QhH9V9DPoPkK74eKlXu" alt=""><figcaption></figcaption></figure></div>

Review the current status and sub-status before applying a change.

Use **Inactive** when the device should remain in the estate but should not be treated as active. For more detail, see [Device life cycle](/verifone-central-device-management/verifone-central/devices/registering-the-device/device-life-cycle.md).

### Common problems to check

Use these checks to narrow the issue:

* **Too many devices match the search** — add **Hierarchy**, **Model**, or **Last Heartbeat** before selecting rows
* **A device cannot be found** — confirm the current customer or estate and recheck the identifier used
* **A bulk action feels risky** — narrow the list again and confirm the selected count before you continue
* **The device changed state but still needs investigation** — open [Device details](/verifone-central-device-management/verifone-central/devices/view-devices/device-details.md) for record-level review

### Result

Use **View devices** to find devices quickly, apply bulk actions, and move from list-level management to detailed device work.

### Next steps

* [Device details](/verifone-central-device-management/verifone-central/devices/view-devices/device-details.md) — review a single device in more detail
* [Dashboard](/verifone-central-device-management/verifone-central/devices/dashboard.md) — monitor estate KPIs and alerts
* [Device life cycle](/verifone-central-device-management/verifone-central/devices/registering-the-device/device-life-cycle.md) — understand device status states


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