# View devices

The **View Devices** screen is displayed when you log on to **Verifone Central - Device Management**. **View Devices** lists managed devices under the estate, etc. **Actions** dropdown has the option to delete a device, move a device from one hierarchy to another, create a Rollout for the devices under the current estate, and configure hierarchies and groups.&#x20;

**View Devices** feature allows you to perform the following user tasks:

* Search a particular device.&#x20;
* Clone the device details.
* Delete a device.
* Initiate Export request to export the details to XML or CSV format
* Initiate Export request to export the Device Metadata
* Initiate Export request to export VRK Certificate
* Move the devices under one entity to another
* Assign to Group
* Move to the estate owner’s pool
* Enable Automation
* Disable Automation
* Change the status of the device to Active or Inactive

**To View devices.**

1. Once you sign in to **Verifone Central** > **Device Management**.
2. Go to **Device Management** > **Devices** > **View Devices**.&#x20;

   <div data-with-frame="true"><figure><img src="/files/gJQLHL5ZwChR2PXHAqie" alt=""><figcaption></figcaption></figure></div>

   **View Devices** screen is displayed.

   <div data-with-frame="true"><figure><img src="/files/KYncqaYyUotzFbK5HEsl" alt=""><figcaption></figcaption></figure></div>

## **Actions**  <a href="#actions__00a0" id="actions__00a0"></a>

Select the device and click **Actions**.

<div data-with-frame="true"><figure><img src="/files/DJTJ93SQZrdw0BCaw0qq" alt=""><figcaption></figcaption></figure></div>

### **Actions > Clone**

**Clone Device** feature under **Actions** is an accelerated two-step process of onboarding the device on Verifone Central – Device Management. First, the device profile of the existing device is cloned as a template using the **Clone Device** option. The download management, key management, and software management details are also cloned. The second step is to enter the **Serial Number** and **Device ID**. The device information of the newly added device can be viewed on the respective **Device Profile** screen.

Follow the option sequence below to clone a device.

**Device Management** > **View** **Devices** > **Actions** > **Clone Device**

<div data-with-frame="true"><img src="https://verifone.cloud/sites/default/files/inline-images/Picture29_1.png" alt=""></div>

Enter the **New Serial Number** and **New Device ID and** clone the device details from the existing device. So that a new device is created with the cloned details along with the entered serial number and device ID.

{% hint style="info" %}
The following option sequence is also used to clone a device **Device Management** > **View Devices** > **Device Details > Actions**.
{% endhint %}

### **Actions > Delete**

Select the device checkbox.&#x20;

Select **Delete** option to delete the device. A confirmation popup screen is displayed. Upon confirmation, a **Success** message is displayed to confirm that the device is deleted.&#x20;

{% hint style="info" %}
Once the device is deleted, the server will not accept any messages from the deleted device and **Deleted device contacting** alert is generated when the deleted device tries to send a message to the server. Refer to the Device Details section for more details on the steps to use the **Delete** option.
{% endhint %}

<div data-with-frame="true"><figure><img src="https://verifone.cloud/sites/default/files/inline-images/Picture30_2.png" alt=""><figcaption></figcaption></figure></div>

### **Actions > Export**

**Export** feature enables exporting the device details into CSV and XML formats and exporting the VRK Certificates into a zip file. Exporting the data is a two-step process, initiating the export request and then downloading the export-data file.

Follow the option sequence below to **Export** the device details.

**Verifone Central** > **Device Management** > **View Devices** > **Devices** > **Actions** > **Export**

<div data-with-frame="true"><img src="https://verifone.cloud/sites/default/files/inline-images/Picture31_1.png" alt=""></div>

Select the devices that you want to export and select the **Export** option from **Actions** Dropbox.

<div data-with-frame="true"><img src="https://verifone.cloud/sites/default/files/inline-images/Picture32_2.png" alt=""></div>

A confirmation popup message is displayed saying that the Request to export the data has been submitted.

Follow the option sequence below to download the export-initiated file.

**Verifone Central** > **Device Management** > **View Devices**

Click the Notification icon to view all the requests.

<img src="https://verifone.cloud/sites/default/files/inline-images/Picture33_2.png" alt="" height="72" width="195">

Download the export-initiated file.

### **Actions > Export Device Metadata**

Follow the option sequence below to **Export the Device Metadata**.

**Verifone Central** > **Device Management** > **View Devices** > **Devices** > **Actions** > **Export Device Metadata**

<div data-with-frame="true"><img src="https://verifone.cloud/sites/default/files/inline-images/Picture34_2.png" alt=""></div>

Select the devices that you want to export and select the **Export** **Device Metadata** option from **Actions** Dropbox. **Export Options** screen will be displayed.

<div data-with-frame="true"><img src="https://verifone.cloud/sites/default/files/inline-images/Picture35_2.png" alt=""></div>

Enter the preference of data to be included in the export file and click **Export** to continue.

<div data-with-frame="true"><figure><img src="https://verifone.cloud/sites/default/files/inline-images/Picture36_1.png" alt=""><figcaption></figcaption></figure></div>

A confirmation popup message is displayed saying that the Request to export the data has been submitted.

Follow the option sequence below to download the export-initiated file.

**Verifone Central** > **Device Management** > **View Devices**

Click the Notification icon to view all the requests.

<p align="center"><img src="https://verifone.cloud/sites/default/files/inline-images/Picture37_1.png" alt="&#x22; &#x22;"></p>

Download the export-initiated file.

### **Actions > Export the VRK Certificate**&#x20;

Follow the option sequence below to Export the VRK Certificate.

**Verifone Central** > **Device Management** > **View Devices** > **Devices** > **Actions** > **Export VRK Certificate**

<div data-with-frame="true"><figure><img src="https://verifone.cloud/sites/default/files/inline-images/Picture38_1.png" alt=""><figcaption></figcaption></figure></div>

Select the devices that you want to export and select the **Export** **VRK Certificates** option from **Actions** Dropbox. **Export VRK Certificate Options** screen will be displayed.

<div data-with-frame="true"><img src="https://verifone.cloud/sites/default/files/inline-images/Picture39_0.png" alt=""></div>

Enter the file name and click **Save** to continue.

Follow the option sequence below to download the export-initiated file.

**Verifone Central** > **Device Management** > **View Devices**

Click the Notification icon to view all the requests.

<h3 id="id-2" align="center"><img src="https://verifone.cloud/sites/default/files/inline-images/Picture40_1.png" alt="&#x22; &#x22;"></h3>

Download the export-initiated file.

<div data-with-frame="true"><figure><img src="https://verifone.cloud/sites/default/files/inline-images/Picture41_1.png" alt=""><figcaption></figcaption></figure></div>

A confirmation popup message is displayed saying that the File is successfully downloaded.

### **Actions > Move**

Select the device checkbox.&#x20;

Select **Move** option to move the device from one hierarchy to another under the estate. A popup screen is displayed.&#x20;

<div data-with-frame="true"><img src="https://verifone.cloud/sites/default/files/inline-images/Picture42_1.png" alt=""></div>

Select the hierarchy to which the selected device to be moved.

Select **Move** to continue.

### **Actions > Assign to Group**&#x20;

Group is another way of categorizing devices other than Hierarchies. The devices belonging to a group can also be assigned to a Hierarchy. **Groups** icon is used to perform operations on a specific group of devices.

<div data-with-frame="true"><img src="https://verifone.cloud/sites/default/files/inline-images/Picture43_1.png" alt=""></div>

**Assign Selected Devices to** screen is displayed.

To assign the selected device to the existing group.

Select **An Existing Group** radio button. Existing group list box is displayed.

<div data-with-frame="true"><img src="https://verifone.cloud/sites/default/files/inline-images/Picture44_1.png" alt=""></div>

Select the existing group and click **OK**.

To assign the selected device to a new group.

Select **A New Group** radio button. **Create a New Group** screen is displayed

<div data-with-frame="true"><img src="https://verifone.cloud/sites/default/files/inline-images/Picture45_1.png" alt=""></div>

Enter the details to create a new group and click **Add**.

### **Actions > Move to Estate Owner Pool**

Select the device checkbox.&#x20;

Select **Move to Estate Owner Pool** option to move the device to the root level hierarchy. A confirmation popup screen is displayed.

<div data-with-frame="true"><figure><img src="https://verifone.cloud/sites/default/files/inline-images/Picture46_1.png" alt=""><figcaption></figcaption></figure></div>

Click **Move** to confirm.

### **Actions > Enable for Download Automation**

The **Device Management** has the ability to efficiently download software packages and provides users with a powerful and customized way to manage changes to the devices in their estate automatically.

<div data-with-frame="true"><figure><img src="https://verifone.cloud/sites/default/files/inline-images/Picture47_1.png" alt=""><figcaption></figcaption></figure></div>

A confirmation popup message is displayed. Click **Yes** to proceed.

### **Actions > Disable for Download Automation**

<div data-with-frame="true"><img src="https://verifone.cloud/sites/default/files/inline-images/Picture48_1.png" alt=""></div>

A confirmation popup message is displayed to confirm to disable the device for download automation. Click **Yes** to proceed.

### **Actions -> Status**

**Device Status Change** feature displays option to change the device state to Active or Inactive. A validation messages is displayed when the device status is changed:

* When the device status is changed from Active state to Active state, “**Selected Device is already an Active device**” error message is displayed.
* When the device status of two devices is changed to Active state, one device from an Active state and another device from Inactive state to an Active state, “**Devices with Pending Registration Status will not be affected, are you sure you want to continue**” message followed by the “**Device status successfully changed**” message is displayed.

When the device status is changed for multiple devices to Active state, a device in Active state, a device in an Inactive state, and a device in Pending Registration state changed to Active state, the “**Device status successfully changed**” message is displayed.

The **Device status** feature also displays the device status along with the sub-status.

<div data-with-frame="true"><figure><img src="/files/n9cVVpP04eCG4o3Rd1i8" alt=""><figcaption></figcaption></figure></div>

### **Device Search** <a href="#device-search" id="device-search"></a>

The device search feature allows you to search for a particular device quickly. The search is based on the criteria provided.

<table data-header-hidden><thead><tr><th width="145"></th><th></th></tr></thead><tbody><tr><td>Model</td><td>Select the model(s) from the <strong>Model</strong> list box as a criterion for device search and click <strong>Go</strong>.</td></tr><tr><td>Device Status</td><td><p>Select the device status as a search criterion and click <strong>Go</strong>.</p><div><figure><img src="https://verifone.cloud/sites/default/files/inline-images/Picture1_8.png" alt=""><figcaption></figcaption></figure></div><ul><li>Active</li><li>Inactive</li><li>Pending Hierarchy Assignment</li><li>Pending Registration</li></ul><p>See <strong>Device Status</strong> section for more details. </p><div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p>See <strong>Device Status</strong> section for more details on types of device status.</p></div></td></tr><tr><td>Last Heartbeat</td><td><p>Select the date and time of the last heartbeat received from the device to the server as a criterion for device search.</p><p>See <strong>Heartbeat</strong> section for more details. </p></td></tr><tr><td>Hierarchy</td><td>Select hierarchy as a criterion for device search.</td></tr><tr><td>Device ID</td><td>Enter the device ID as a criterion for device search. </td></tr><tr><td>Serial Number</td><td><p>Enter the serial number as a criterion for device search.</p><div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p>The devices with the charging base will have the same serial number.</p></div></td></tr></tbody></table>


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