View devices
Use View devices to search the estate, review device records, and run common bulk actions.
The page lists managed devices in the current estate and gives you direct access to device-level actions.
Before you start
Confirm that:
you are signed in to the correct customer or estate
your role allows access to device management actions
you know whether you need to search, export, move, or update device records
What you can do
Use View devices to:
search for devices by common filters
open and review device records
clone, move, group, or delete devices
export device data, metadata, or VRK certificates
enable or disable download automation
change device status
Open View devices
Go to Verifone Central → Device Management → Devices → View Devices.
Use this entry point to open the device list for the current estate.
The page shows the device list and the actions available for selected devices.
Use the Actions menu
Select one or more devices, then open Actions.
Use the menu to apply the same action to the selected device set.
Search for devices
Use search filters to find a specific device or narrow the current list.
Available filters include:
Model — filter by one or more device models
Device Status — filter by Active, Inactive, Pending Hierarchy Assignment, or Pending Registration
Last Heartbeat — filter by the last device contact time
Hierarchy — filter by assigned hierarchy
Device ID — search by device identifier
Serial Number — search by serial number
This filter panel helps you narrow the device list by status, model, hierarchy, or identifiers.
Devices with a charging base can share the same serial number.
For more background on device status and heartbeat behavior, see Device life cycle and Device heartbeats.
Common device actions
Clone a device
Use Clone Device to create a new device record based on an existing device profile.
This action also copies download management, key management, and software management details.
Select the source device.
Open Actions → Clone Device.
Enter the new Serial Number and Device ID.
Complete the clone action.
Use this form to enter the new device identifiers before creating the cloned record.
The new device is created with the cloned settings and the new identifiers you entered.
You can also clone a device from Device details.
Delete a device
Use Delete to remove a device from the estate.
Select the device.
Open Actions → Delete.
Confirm the deletion.
This confirmation dialog helps prevent accidental device deletion.
After deletion, the server does not accept messages from that device. If the device contacts the server again, the system generates a Deleted device contacting alert.
Move a device
Use Move to place a device under a different hierarchy in the estate.
Select the device.
Open Actions → Move.
Select the target hierarchy.
Select Move.
Choose the destination hierarchy before confirming the device move.
Assign devices to a group
Use Assign to Group to organize selected devices into an existing group or a new group.
This screen lets you choose whether to use an existing group or create a new one.
To assign devices to an existing group:
Select An Existing Group.
Choose the group.
Select OK.
Select the target group, then confirm the assignment.
To create and assign a new group:
Select A New Group.
Enter the new group details.
Select Add.
Enter the new group details, then add the selected devices to it.
Move a device to the estate owner pool
Use Move to Estate Owner Pool to place a device at the root hierarchy level.
Select the device.
Open Actions → Move to Estate Owner Pool.
Confirm the move.
Use this confirmation step before moving the device to the root hierarchy level.
Export device data
Use exports when you need device information outside the UI.
Available exports include:
Export — device details in CSV or XML
Export Device Metadata — device metadata based on selected export preferences
Export VRK Certificates — VRK certificates as a zip file
Use this flow for any export.
2. Choose the export type
Open Actions, then select the export you need:
Export for device details in CSV or XML
Export Device Metadata for metadata output with export options
Export VRK Certificates for VRK certificate zip files
Choose the export action that matches the output you need.
Use Export Device Metadata when you need metadata-specific output.
Use Export VRK Certificates when you need certificate files.
3. Complete the export request
Enter any required export options, then submit the request.
For Export Device Metadata, choose the metadata preferences first.
Use the export options screen to control which metadata is included.
Submit the request after confirming the export preferences.
For Export VRK Certificates, enter a file name before saving.
Enter a file name before saving the certificate export request.
4. Download the completed file
Open the notification list to review export requests and download completed files.
Open notifications to review pending and completed export requests.
Use this list to find the requested export file.
Download the export file once the request is complete.
This confirmation message indicates that the file download completed successfully.
Manage automation and status
Enable download automation
Use Enable for Download Automation to allow automated software download management for the selected device.
Confirm the automation change before applying it to the selected device.
Confirm the action when prompted.
Disable download automation
Use Disable for Download Automation to stop automated software download management for the selected device.
Use this prompt to confirm that automation should be disabled.
Confirm the action when prompted.
Change device status
Use Status to change the selected device state to Active or Inactive.
The system validates status changes and may show messages such as:
Selected Device is already an Active device
Devices with Pending Registration Status will not be affected, are you sure you want to continue
Device status successfully changed
The page also shows the device status and sub-status.
Review the current status and sub-status before applying a change.
Result
Use View devices to find devices quickly, apply bulk actions, and move from list-level management to detailed device work.
Next steps
Device details — review a single device in more detail
Dashboard — monitor estate KPIs and alerts
Device life cycle — understand device status states
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