> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/verifone-central-getting-started/verifone-central/administration-tools/users-and-merchants-roles/managing-users.md).

# Managing users

## Creating new users

***

You can create new users by following the steps below or by watching this [video tutorial](/verifone-central-getting-started/verifone-central/training-videos/create-a-new-user.md).

{% embed url="<https://vimeo.com/1127706310/7b9039b723?fe=cm&fl=pl>" %}

{% hint style="warning" %}
Only users with **Merchant Admin** access can set up new users, as per article [Users and merchants roles](/verifone-central-getting-started/verifone-central/administration-tools/users-and-merchants-roles.md).
{% endhint %}

1. Select **Administration** > **Users**.<br>

   <div data-with-frame="true"><figure><img src="/files/LI4r9Xj1GJhBvezNwAmN" alt=""><figcaption></figcaption></figure></div>
2. Click **Add New User**.<br>

   <div data-with-frame="true"><figure><img src="/files/qm9bYh409oG5Ni7yByA2" alt=""><figcaption></figcaption></figure></div>
3. Complete the following fields:
   * Full name
   * Email address<br>

     <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p>Creating accounts with fake domains (<strong>example</strong>: Yopmail, Getnada, Guerrillamail) on the production environment is banned. The existing accounts created using fake domains on production have been disabled.<br>If a user is created using these domains the error message <em>This email domain is not supported. Please try another address.</em> will be displayed.</p></div>
   * Organization
   * Access rights - determine the level of access needed for transaction tasks. See the [Roles and permissions](/verifone-central-getting-started/verifone-central/administration-tools/users-and-merchants-roles.md#roles-and-permissions) section for more details.

The new user will receive an email inviting them to set up a password to activate their account.

## Deleting a user

***

You can [delete a user](/verifone-central-getting-started/verifone-central/training-videos/delete-a-user.md) by following the steps below or by watching the short video tutorial. Before deleting a user, you need to [disable](/verifone-central-getting-started/verifone-central/training-videos/disable-a-user.md) them first, as only disabled users can be deleted.

{% embed url="<https://vimeo.com/1127706339/db3e5ab093?fe=cm&fl=pl>" %}

{% embed url="<https://vimeo.com/1127706324/b09b4ded81?fe=cm&fl=pl>" %}

{% hint style="warning" %}
Only users with **Merchant Admin** access can delete users, as per article [Users and merchants roles](/verifone-central-getting-started/verifone-central/administration-tools/users-and-merchants-roles.md).
{% endhint %}

1. Select **Administration** > **Users**.<br>

   <div data-with-frame="true"><figure><img src="/files/xT7MzeAZtxzRSb31iGmC" alt=""><figcaption></figcaption></figure></div>
2. Select the needed user from the user list.<br>

   <div data-with-frame="true"><figure><img src="/files/qoFHBMoLgwxbeipM9sEW" alt=""><figcaption></figcaption></figure></div>
3. Click on **Delete user**.<br>

   <div data-with-frame="true"><figure><img src="/files/cukQKrhY5qcsCcVjLU1c" alt="" width="563"><figcaption></figcaption></figure></div>

   <div data-gb-custom-block data-tag="hint" data-style="warning" class="hint hint-warning"><p>Only users having the <strong>Disabled</strong> status can be deleted.</p></div>
4. A confirmation message will be displayed. Select a reason for the deletion and click on **Delete user**. If you don't want to delete the user select the **Keep user** button.<br>

   <div data-with-frame="true"><figure><img src="/files/q5sgcWR73Cg332oQZgvC" alt="" width="370"><figcaption></figcaption></figure></div>
5. Deleted users will still be visible in the user list, with the status *Deleted*.<br>

   <div data-with-frame="true"><figure><img src="/files/pl62IsJ9vMwjyZNJpEVi" alt=""><figcaption></figcaption></figure></div>


---

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