> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/verifone-central-getting-started/verifone-central/commerce/payments-dashboard.md).

# Payments Dashboard

The payments dashboard brings the most important operational data in one place by providing insights that enable decisions to move your business forward.

<div data-with-frame="true"><figure><img src="https://1786380399-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdzivQyj8aHN5Kvmx8apX%2Fuploads%2FugbVVqGBQsqof4877ggS%2F1.%20Payments%20Dashboard%20dashboard%201.png?alt=media&amp;token=9424d6be-fa8a-4f66-adc9-6c6d93d8b19d" alt=""><figcaption></figcaption></figure></div>

<div data-with-frame="true"><figure><img src="https://1786380399-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdzivQyj8aHN5Kvmx8apX%2Fuploads%2FDz9v2Cg1VuA1WgvY9LJp%2F2.%20Payments%20Dashboard%20dashboard%202.png?alt=media&amp;token=73ed6409-f014-45a3-8093-6468c8729d33" alt=""><figcaption></figcaption></figure></div>

From the navigation bar, in the top of the Verifone Central select **Commerce** and access the **Payments Dashboard**. Here you can access the transaction KPIs (Key Performance Indicators) for your organization(s) in a selected time frame. You can also select a baseline time frame to which you can compare your current data. The report is generated based on all transactions from all your payment channels, such as Hosted Checkout, Pay-by-Link, Virtual Terminal, and POS.

## Dashboard filters

***

Besides selecting the organization along with the sub-organizations available for your account, you can also use the following filters:

·       Date range

·       Currency

·       Channel

{% hint style="warning" %}
If you are accessing the *Payments Dashboard* in the Sandbox environment, it may take up to one hour for updates to be displayed. If you are a newly onboarded user, it may take up to 4 hours for the data in the dashboard to be displayed.
{% endhint %}

### Select the organization <a href="#select-the-organization" id="select-the-organization"></a>

Click on the **Organization** filter to search and select the needed organization available for your account for which you want the KPI.

·       You can also include the sub-organizations of the selected organization (if applicable).

### Select the date range <a href="#select-the-date-range" id="select-the-date-range"></a>

Use the time frame filter to select the Current period interval for which the data is being displayed, by either selecting a date range, along with a time range, or one of the predefined **time frames**:

* Today
* Yesterday
* Last week - weeks start on Mondays
* Last Month
* Last 7 days
* Last 30 Days​
* This time frame is referred to as the *Current period*.

### Comparing dates <a href="#comparing-dates" id="comparing-dates"></a>

If the **Compare to** checkbox is switched on, you can compare the data of the *Current period* to the *Previous period*. The *Previous period* should have the same length as the *Current period*, and they should not overlap. When this option is selected, you will see a percentage on each KPI card indicating whether the value has increased or decreased compared to the selected date range. Additionally, under the graphs, you can see a visual representation of the differences between the *Current period* and the *Previous period*.

### Select the currency <a href="#select-the-currency" id="select-the-currency"></a>

Use the **currency** drop-down to show the transactions processed in that specific currency. If transactions are being processed with more than one currency, you will be able to filter per currency.

### Select the channel <a href="#select-the-channel" id="select-the-channel"></a>

If you click the **Add filter** button, you can add an additional filter that enables you to filter for the sales channel (*E-commerce*, *Mail*, *Other*, *Phone*, *Point of sale*, *Virtual*).

## Track business metrics <a href="#track-business-metrics" id="track-business-metrics"></a>

***

All the information displayed on the Verifone Central KPI Dashboard is based on the time frame previously selected, and includes the following KPI's:

* **Total Transactions**​: Measures the total number of transactions and their net value in the selected period, in the selected currency. Each original transaction is counted once. If a transaction is later refunded, voided, or cancelled, or if it has a payout or a pre-authorization increment, each of these is also counted as its own transaction in the total, unlike the [Transactions Reports](/verifone-central-getting-started/verifone-central/commerce/reporting/orders-transactions-reports.md) page.
* **Authorized**: Measures the total authorized amount and number of authorized transactions performed over a period of time, across locations, including physical stores and online transactions, per selected currency. Refunds do not affect the total authorized sales. If, within the selected period, an authorization is voided or cancelled, both the amount and the count are reduced accordingly.
* **ATV (Average Transaction Value)**: Shows the average worth of an authorized transaction under the specified filters. It's computed by dividing the Authorized amount by the Authorized count, as calculated above.
* **Refunded**: Measures the total refund amount and number of refunds processed in the selected time frame. If, within the selected period, a refund is voided or cancelled, both the amount and the count are reduced accordingly.
* **Failed/Declined**: Measures the number and value of authorization attempts that were declined or failed to process in the selected time frame.<br>

  <div data-with-frame="true"><figure><img src="https://1786380399-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdzivQyj8aHN5Kvmx8apX%2Fuploads%2F46OcmaZkUYUkiSkzncwC%2F3.%20Payments%20Dashboard%20business%20metrics%201.png?alt=media&amp;token=8b3fe1b9-8310-4e8d-8f87-782fdf4fd014" alt=""><figcaption></figcaption></figure></div>
* **Authorization Rate**: Represents the overall percentage of transactions successfully authorized across the selected time frame and filters, updated in real time. This is shown both as an overall figure and split across the selected time period.
* **Most Used Payment Methods​**: Shows an ordered list of most popular payment methods per selected organization and currency, as a percentage share of total transactions.
* **Transaction Count**: Shows the same total transaction count as above, split across the selected time period.
* **Sales by Country**: Measures the total amount of settled transactions over the selected period per country, based on the merchant location.
* Top 5 **Declined/Failed Transactions**: Highlights the five most common reasons authorization attempts were declined or failed in the selected time frame, helping identify recurring issues.<br>

  <div data-with-frame="true"><figure><img src="https://1786380399-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdzivQyj8aHN5Kvmx8apX%2Fuploads%2FQAsXiCTp6YeeHI0lyMoZ%2F4.%20Payments%20Dashboard%20business%20metrics%202.png?alt=media&amp;token=3c76c374-56a0-426a-8f87-32109394d8b1" alt=""><figcaption></figcaption></figure></div>

## Graphs <a href="#graphs" id="graphs"></a>

***

The granularity of the graphs displayed for the *Authorization Rate* and *Transaction Count* KPI is dependent on the length of the selected time frame. If the length is one day, then you will see hourly data. If the length is up to one month, you will see daily data. For longer periods, you can see weekly data, and then above three months, you can see monthly aggregated data.


---

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