Asset tracking
Track devices through shipment, custody, inspection, and deployment.
Use Asset tracking to follow a device from shipment through custody handoffs, inspection, and deployment.
Use it before the device enters normal device management.
Keep the recorded custody state aligned with the physical device state.
When to use this page
Use asset tracking when you need to:
confirm where a shipped device is now
identify the current custodian or location
record a handoff, inspection, incident, or status change
verify whether a device is ready for deployment or registration
Use Devices after the device is active and you need normal device management.
Before you start
Confirm that you know:
the device Serial Number or shipment record
the current or expected custody stage
whether you need to review status, update a record, or manage locations
Prepare these details when available:
current custodian
current location
new status or inspection result
any incident notes or supporting evidence
How asset tracking fits the workflow
Asset tracking supports the onboarding path used when shipment and custody data drive device intake.
Use this path when P2PE-Asset Tracking is the onboarding method for the device.
The workflow usually follows this order:
The device ships from the Verifone store.
Custody and location details are updated at each handoff.
Inspection results are recorded during transit, storage, or deployment prep.
The device reaches the deployment location and is installed.
The device connects to the server and completes registration.
Choose the right task
Use this order to find the right page quickly.
1. Do you need to review the current custody state?
Use View device status in Chain of Custody when you need one device record.
Use Chain of Custody report when you need a broader report view or a filtered record set.
2. Do you need to update the custody record?
Use Updating the File Chain of Custody when a custodian must record a new status, location, inspection result, or incident.
3. Do you need to manage the location list?
Use Configure locations when the available custody locations need to be added, edited, imported, or reviewed.
4. Do you need to confirm deployment progress?
Use Active lifecycle and key indicators when you need to confirm where the device sits between shipment and active use.
Common custody outcomes
Asset tracking records status changes that explain what happened to the device.
Common outcomes include:
In-Transit — the device is moving between approved locations
Awaiting deployment — the device is received and stored securely, but not installed yet
Deployed — the device is installed and in operational use
In Repair, Malfunctioning, Tampered, or Lost or Stolen — the device needs operational or security follow-up
Retired — the device is removed from service and will not return to active use
Use the selected status to keep the recorded workflow aligned with the physical device state.
What to verify during tracking
Check these points each time you review or update a device:
the custodian matches the last confirmed handoff
the location matches the device's physical position
the status reflects the current stage of transit, storage, deployment, or exception handling
inspection notes explain any damage, tamper signs, or incidents
These checks help prevent registration or deployment from starting with incorrect custody data.
Investigate Tampered, Lost or Stolen, Malfunctioning, and In Repair states before deployment. Do not mark the device as deployed while an exception remains unresolved.
Related onboarding and registration
Asset tracking is one onboarding path.
Use Onboard a Device when you need to choose between manual add, bulk import, auto-registration, or asset workflows.
After deployment, use Registering the device to understand first contact with the server.
Do not treat shipment tracking as proof of successful registration. A device still needs to connect to the server before it becomes active in normal device management.
Verify the result
After you use asset tracking, confirm that:
the device shows the correct custodian, location, and status
the recorded workflow stage matches the physical device state
inspection or incident details are complete when needed
the next action is clear: continue tracking, deploy, or register
Result
You can track devices from shipment to deployment. Registration starts only after custody, location, and status are correct.
Next steps
View device status in Chain of Custody — review one shipped device
Chain of Custody report — review or filter custody records
Updating the File Chain of Custody — record custody updates
Configure locations — maintain location values
Registering the device — continue after deployment
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