Chain of custody
Understand how devices move through shipment, custody handoffs, inspections, and deployment.
Use Chain of custody to track a device from shipment to deployment.
It records who handled the device, where it moved, and what inspection data was captured along the way.
When to use this page
Use chain of custody when you need to:
confirm where a shipped device is now
identify the last custodian or location
review inspection history before deployment
understand which users can update custody records
Before you start
Confirm that you know:
the device Serial Number, shipment record, or other search criteria
whether you need to review a record, update a record, or manage locations
which custody stage or exception you expect to see
Prepare these details when available:
current custodian
current location
expected device status
any inspection or incident notes you need to verify
How chain of custody works
The workflow usually follows this path:
The device is prepared in the Verifone store.
The device record becomes visible in Device Management.
Shipment updates the device to In-Transit.
Each custodian updates location, status, and inspection details.
The device is deployed, repaired, retired, or otherwise resolved.
Some merchant flows include multiple logistical stops before the device reaches the merchant site.
Protect record integrity
Match the device serial number to the physical device before recording a handoff or inspection.
Record the observed custody state. Do not infer a status from an expected shipment plan.
Stop and investigate when the recorded custodian, location, or status conflicts with physical evidence.
What chain of custody records
Chain of custody can include:
shipment and handoff events
current and prior custodians
current and prior locations
inspection findings and evidence
deployment or incident status
Use these records to verify that the physical device state matches the recorded workflow stage.
Choose the right task
Use the task that matches the action you need:
use View device status in Chain of Custody to review one shipped device or search the current custody list
use Updating the File Chain of Custody to record a handoff, status change, inspection, or incident
use Configure locations to maintain the location values used in custody workflows
use Active Lifecycle to review one device's progress through the custody stages
Permissions by workflow area
Shipment receipt and change of custodian
These roles have Create, Read, Update, and Delete access:
Field Service Supervisor
Field Service User
Merchant Solution Owner
Merchant Supervisor
Merchant User
Reseller Manager
Verifone Admin
These roles have Read access:
Partner HelpDesk
Verifone HelpDesk
Device inspections
These roles have Create, Read, Update, and Delete access:
Merchant Supervisor
Merchant User
Verifone Admin
These roles have Read access:
Field Service Supervisor
Field Service User
Merchant Solution Owner
Partner HelpDesk
Reseller Manager
Verifone HelpDesk
Locations
These roles have Create, Read, Update, and Delete access:
Merchant Solution Owner
Partner HelpDesk
Verifone Admin
Verifone HelpDesk
These roles have Read access:
Field Service Supervisor
Field Service User
Merchant Supervisor
Merchant User
Reseller Manager
Asset tracking reports
All listed roles have Read access to asset tracking reports.
Verify the result
After you review or update custody data, confirm that:
the current custodian matches the latest handoff
the location matches the physical device position
the recorded status matches the actual shipment, storage, deployment, or exception state
the next action is clear: continue tracking, update the record, deploy the device, or register it
For a custody update, reopen the record and confirm the event appears against the correct device.
Result
You can use chain of custody to understand where a device moved, who handled it, and whether the recorded workflow matches the physical device state.
Related tasks
View device status in Chain of Custody — review shipped device records
Updating the File Chain of Custody — update one device's custody details
Configure locations — maintain location values used in custody workflows
Active Lifecycle — review one device's progress through the custody flow
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