Updating the File Chain of Custody
Record a custody handoff, status update, inspection result, or incident for one device.
Use File Chain of Custody to update one device's custody details during asset tracking.
Use it to record a handoff, status change, location update, inspection result, or incident.
Before you start
Confirm that you know:
the target device and its current custody stage
the status, location, or inspection details you need to record
whether you need to add notes or upload supporting images
Prepare these details when available:
device Serial Number
current or new custodian
current or new location
expected status
inspection notes and image files
Match the device serial number to the physical device before you change custody data.
Open File Chain of Custody
Review the page sections
General Information
Use this section to confirm the record before you change anything.
These fields are informational:
Device Serial Number — read-only
Device Tamper Label ID Number — the tamper label on the device
Shipment Tracking Number — populated during shipment from the Verifone store
Chain of Custody
Use this section to record the new custody state.
Select the status that matches the physical device state:
Awaiting deployment — the device is received by a trusted custodian and stored securely, but not installed yet
Deployed — the device is installed and actively used for payment transactions
In Repair — the device has malfunctioned and has been sent to an authorized repair center
Malfunctioning — the device has a fault, but it has not yet been shipped for repair
In-Transit — the device is moving between approved locations
Retired — the device is removed from service and will not return to operation
Lost or Stolen — the device cannot be accounted for
Tampered — the device or tamper-evident seal shows tamper evidence or a tamper message
You can also update:
Location — choose the current approved location
Device Last Known Telemetry — review the pre-populated previous custodian, location, and status values before saving
Compare the prior telemetry with the intended update. Stop if the visible record does not match the device or handoff you observed.
Device Inspection
Use this section when the custody event also needs an inspection record.
Inspection is typically recorded during:
In-Transit Inspection — while the device is moving between locations
Periodic Inspection — after the device is deployed and active
For inspection:
answer Yes or No to whether the device shows no tamper or physical damage
if the device passes inspection, record any relevant notes
if the device does not pass inspection, answer the follow-up tamper and physical damage questions
Tamper review can include checks such as:
a tamper message on the screen
physical tamper on the device body
cable or connection tamper
damaged or tampered labels
Physical damage review can include checks such as:
screws out of place
discolored casing
visible marks on the device
signs of a skimmer or other theft device
If needed, upload supporting images in png, jpg, jpeg, or gif format and add details in Notes.
Review before saving
Confirm the status, location, inspection answers, and notes describe the same physical event.
Do not mark a device Deployed before installation is confirmed. Do not mark it Lost or Stolen or Tampered without the supporting incident details.
Verify the result
After you save the update, confirm that:
the status matches the physical device state
the custodian and location values are correct
inspection answers, notes, and images are complete when needed
the record now supports the next action in the workflow
reopening the record shows the new event against the correct serial number
Result
You can update one device's custody record with the status, location, inspection, and incident details needed for asset tracking.
Next steps
View device status in Chain of Custody — review the updated record
Configure locations — maintain custody location values
Registering the device — continue after deployment
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