View device status in Chain of Custody
Search shipped device records and review their current custody status.
Use View device status in Chain of Custody to review shipment and custody status for one device or a filtered record set.
Before you start
Confirm that you know:
the device Serial Number, shipment record, or other search criteria
whether you need one device record or a broader filtered list
whether the next action is review, export, import, or file update
Open Chain of Custody
The Chain of Custody screen shows custody details for devices shipped from the Verifone store.
What to review
Use this page to review:
the current status of a shipped device
the current custody or location record
the shipment and handoff progress for a device
whether the record needs an update, export, or bulk merge action
When to use this page
Use this view when you need to:
confirm where a device is in the custody flow
search for a specific shipped device
identify records that need import, export, or file updates
Choose the next action
After you find the right record:
use Updating the File Chain of Custody to record a status change, location change, inspection, or incident
use Import Chain of Custody device details when many records need a prepared bulk update
use Export Chain of Custody details when you need the current filtered view as a file
Verify the result
After you review the report, confirm that:
the visible record matches the expected device or shipment
the current status, custodian, and location explain the device's position in the workflow
the next custody action is now clear
Result
You can verify a device record before you update or export Chain of Custody data.
Next steps
Import Chain of Custody device details — bulk update prepared custody records
Export Chain of Custody details — export the current report scope
Updating the File Chain of Custody — update one device's custody details
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