Add a single device

Create one device record manually before the device contacts the server.

Use this flow to create one device record manually in Device Management.

When to use this flow

Use manual add when:

• you need to create one device record
• the device record must exist before first contact
• you already know the target hierarchy and reference set

If you need to add many devices at once, use Bulk import devices.

Use the manual flow for the right cases

Manual add works best when:

• one device needs careful review before save
• the device data is not part of a prepared import file
• the placement or reference set needs a deliberate one-device check

Before you start

Confirm that:

• your role allows device creation
• the device does not already have a record in Device Management
• you know where the device should be placed
• the required reference set is ready for that device

Prepare these details:

• Serial Number
• Device ID
• Model
• target Hierarchy
• target Reference set

Required field checks

Review each value before you enter it:

• Serial Number identifies the physical device
• Device ID must match the intended managed record
• Model must match the real device model
• Hierarchy controls ownership and visibility
• Reference set controls the intended device baseline

Validate the device details

Before you save the record, confirm that:

• the Serial Number and Device ID belong to the same device
• the device identifiers are not already used by another record
• the selected Model matches the physical device
• the target Hierarchy is the correct placement for the device
• the selected Reference set matches the intended configuration

Search for both identifiers before you enter them. Stop if either identifier already returns a record.

Do not use this flow if the device should create its own record during first contact.

Add the right record

Use this flow to create the record only once.

If the device already exists in Device Management, stop and verify the existing record instead of creating another one.

Add the device

1

1. Open the add flow

Go to Verifone Central → Device Management → Devices → Add Devices.

Choose the single-device add option.

2

2. Enter the device identifiers

Enter the device identifiers.

Check the values before you continue. Identifier mistakes can create the wrong record or block later registration.

3

3. Select the model and placement

Select the device model.

Select the hierarchy for the device.

Use the hierarchy that should own and manage the device after registration.

4

4. Select the reference set and save

Select the reference set.

Select Continue to save the device.

Review the values once more before you save.

5

5. Verify the new record

Confirm that:

• the device appears in the device list
• the identifiers are correct
• the device is placed in the intended hierarchy
• the expected reference set is assigned
• the device is ready for first-time registration

Use manual add when you want to control the device record before the device connects to the server.

Verify the saved values

After the record is created, confirm these fields on the saved device:

• Serial Number
• Device ID
• Model
• Hierarchy
• Reference set

If any value is wrong, correct it before the device starts registration work.

Record the device ID and selected hierarchy in the deployment handoff. This lets the installer confirm they are registering the intended record.

If the device does not save as expected

Check these first:

• a required field is not blank
• the identifiers are unique
• the selected hierarchy is valid for your scope
• the reference set is available for the target device

If the save succeeds but the record looks wrong, review the saved device in Device details before the device contacts the server.

Common outcomes

Use these checks to narrow the issue:

• The record is not created — review missing or invalid values and submit again
• The device appears in the wrong place — correct the selected hierarchy before registration
• The record exists but registration later fails — review Registering the device and Device heartbeats
• The record matches another physical device — stop deployment and resolve the identifier mismatch before registration

Result

The device record is added with the intended identifiers, placement, and reference set.

Next steps

• Registering the device — complete first-time registration
• View devices — review the new device record
• Device details — confirm the saved device values
• Bulk import devices — add many devices instead