View devices
Search, review, and manage device records from one list.
Use View devices to search the estate, review device records, and run common bulk actions.
The page lists managed devices in the current estate and gives you direct access to device-level actions.
When to use this page
Use View devices when you need to:
find one device or a subset of devices
review device status before taking action
run bulk actions such as export, move, or group assignment
Before you start
Confirm that:
you are signed in to the correct customer or estate
your role allows access to device management actions
you know whether you need to search, export, move, or update device records
Use this page to verify device outcomes
After onboarding or registration, use View devices to confirm that:
the device record exists
the device shows the expected status
the device is placed in the expected hierarchy
Common tasks at a glance
Use this page to:
filter the list to the target devices
open one device record for detail review
apply one action to one or more selected devices
Choose the safest starting point
Start with the narrowest identifier you have:
use Device ID when you need one exact record
use Serial Number when that is the only verified identifier
use Model, Hierarchy, or Device Status when you need a working set
This reduces the risk of applying an action to the wrong device set.
What you can do
Use View devices to:
search for devices by common filters
open and review device records
clone, move, group, or delete devices
export device data, metadata, or VRK certificates
enable or disable download automation
change device status
Open View devices
Go to Verifone Central → Device Management → Devices → View Devices.
Use this entry point to open the device list for the current estate.
The page shows the device list and the actions available for selected devices.
Use the Actions menu
Select one or more devices, then open Actions.
Use the menu to apply the same action to the selected device set.
Verify the selected scope first
Before you run any action, confirm that:
the current filters still show the intended device set
the selected rows match the action you plan to run
you are not mixing devices that need different outcomes
Use a safe bulk-action pattern
Filter the list using the narrowest reliable identifier.
Review the result count and selected rows.
Run one action with one intended outcome.
Re-filter the list after the action. Confirm that each device now has the expected hierarchy, group, status, or exported output.
Search for devices
Use search filters to find a specific device or narrow the current list.
Available filters include:
Model — filter by one or more device models
Device Status — filter by Active, Inactive, Pending Hierarchy Assignment, or Pending Registration
Last Heartbeat — filter by the last device contact time
Hierarchy — filter by assigned hierarchy
Device ID — search by device identifier
Serial Number — search by serial number
This filter panel helps you narrow the device list by status, model, hierarchy, or identifiers.
Choose filters by goal
Use these patterns:
search by Device ID or Serial Number when you need one known device
filter by Hierarchy or Model when you need an operational subset
filter by Device Status or Last Heartbeat when you need exception review
For more background on device status and heartbeat behavior, see Device life cycle and Device heartbeats.
Choose the right action
Use:
Clone Device when you want a new record based on an existing profile
Move or Assign to Group when the device should stay in the estate but be reorganized
Delete only when the device should no longer be managed in the estate
Status when the device remains in the estate but should be marked Active or Inactive
Use the least destructive action that solves the problem.
Choose Move, Assign to Group, or Status before Delete when the device should stay managed.
Review the selected device count before Delete, Move, export, or status changes.
For destructive actions, review the current lifecycle state first. Do not use Delete to solve a placement, registration, or temporary service issue.
Common device actions
Clone a device
Use Clone Device to create a new device record based on an existing device profile.
This action also copies download management, key management, and software management details.
Select the source device.
Open Actions → Clone Device.
Enter the new Serial Number and Device ID.
Complete the clone action.
Use this form to enter the new device identifiers before creating the cloned record.
The new device is created with the cloned settings and the new identifiers you entered.
Delete a device
Use Delete to remove a device from the estate.
Select the device.
Open Actions → Delete.
Confirm the deletion.
This confirmation dialog helps prevent accidental device deletion.
Use Inactive instead of Delete when the device may return to service later.
Move a device
Use Move to place a device under a different hierarchy in the estate.
Select the device.
Open Actions → Move.
Select the target hierarchy.
Select Move.
Choose the destination hierarchy before confirming the device move.
Assign devices to a group
Use Assign to Group to organize selected devices into an existing group or a new group.
This screen lets you choose whether to use an existing group or create a new one.
To assign devices to an existing group:
Select An Existing Group.
Choose the group.
Select OK.
Select the target group, then confirm the assignment.
To create and assign a new group:
Select A New Group.
Enter the new group details.
Select Add.
Enter the new group details, then add the selected devices to it.
Move a device to the estate owner pool
Use Move to Estate Owner Pool to place a device at the root hierarchy level.
Select the device.
Open Actions → Move to Estate Owner Pool.
Confirm the move.
Use this confirmation step before moving the device to the root hierarchy level.
Export device data
Use exports when you need device information outside the UI.
Available exports include:
Export — device details in CSV or XML
Export Device Metadata — device metadata based on selected export preferences
Export VRK Certificates — VRK certificates as a zip file
Use this flow for any export.
Verify export output
After you submit an export, confirm that:
the notification entry matches the export you requested
the file type matches the intended downstream use
the downloaded file includes the expected devices
2. Choose the export type
Open Actions, then select the export you need:
Export for device details in CSV or XML
Export Device Metadata for metadata output with export options
Export VRK Certificates for VRK certificate zip files
Choose the export action that matches the output you need.
Use Export Device Metadata when you need metadata-specific output.
Use Export VRK Certificates when you need certificate files.
3. Complete the export request
Enter any required export options, then submit the request.
For Export Device Metadata, choose the metadata preferences first.
Use the export options screen to control which metadata is included.
Submit the request after confirming the export preferences.
For Export VRK Certificates, enter a file name before saving.
Enter a file name before saving the certificate export request.
4. Download the completed file
Open the notification list to review export requests and download completed files.
Open notifications to review pending and completed export requests.
Use this list to find the requested export file.
Download the export file once the request is complete.
This confirmation message indicates that the file download completed successfully.
Manage automation and status
Enable download automation
Use Enable for Download Automation to allow automated software download management for the selected device.
Confirm the automation change before applying it to the selected device.
Confirm the action when prompted.
Disable download automation
Use Disable for Download Automation to stop automated software download management for the selected device.
Use this prompt to confirm that automation should be disabled.
Confirm the action when prompted.
Change device status
Use Status to change the selected device state to Active or Inactive.
The system validates status changes and may show messages such as:
Selected Device is already an Active device
Devices with Pending Registration Status will not be affected, are you sure you want to continue
Device status successfully changed
The page also shows the device status and sub-status.
Review the current status and sub-status before applying a change.
Use Inactive when the device should remain in the estate but should not be treated as active. For more detail, see Device life cycle.
Common problems to check
Use these checks to narrow the issue:
Too many devices match the search — add Hierarchy, Model, or Last Heartbeat before selecting rows
A device cannot be found — confirm the current customer or estate and recheck the identifier used
A bulk action feels risky — narrow the list again and confirm the selected count before you continue
The device changed state but still needs investigation — open Device details for record-level review
Result
Use View devices to find devices, safely apply bulk actions, and verify the result before detailed follow-up work.
Next steps
Device details — review a single device in more detail
Dashboard — monitor estate KPIs and alerts
Device life cycle — understand device status states
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