Device details
Review one device record, verify its current state, and run device-level actions.
Use Device details to inspect one managed device and act on it directly.
Use it when you need the device identity, placement, software baseline, or health for one device.
When to use this page
Use Device details when you need to:
verify a device after onboarding or registration
confirm status, placement, software, or care details
run one-device actions without using bulk tools
Use View devices when you need search, filtering, or bulk actions.
Before you start
Confirm that:
you are signed in to the correct customer or estate
you can open the target device from View Devices
you know whether you need status checks, software review, or a device action
Prepare these inputs when available:
device Serial Number or Device ID
the expected hierarchy or location
the expected lifecycle state or software version
Open Device details
What to check first
When the page opens, confirm these fields first:
Device Status — confirms the current lifecycle state
Last Heartbeat — confirms recent device contact
Hierarchy — confirms placement in the estate
Software Status — shows whether the device software state needs attention
For more background on status and heartbeat behavior, see Device life cycle and Device heartbeats.
Understand the page sections
The page groups device data into four main areas.
Identity and status
Use this section to confirm that you opened the correct record and that the device is behaving as expected.
Key fields include:
Model, Serial Number, and Device ID for record identity
Device Status and Last Heartbeat for current operational state
Automation Enabled and Swap Enabled for device capabilities
Last Device Profile and Last Diagnostic Profile for the latest applied profiles
VeriShield Encryption for encryption status
Use this section first after onboarding, registration, or support triage.
Organization and location
Use this section to confirm where the device belongs:
Hierarchy
Time zone
Location Name
Site ID
Location Type
Location Status
Location Address
Use this section when you need to validate ownership, placement, or deployment location.
Software
Use this section to confirm the software baseline now applied to the device:
Reference set
OS Name
Android version
ADK version
Agent version
Use it before software troubleshooting, rollout follow-up, or baseline validation.
Care
Use this section to check the current device condition:
Model Status
Health Status
Software Status
Use it when you need to spot issues that may need action before rollout, support, or replacement work.
Choose the right device action
Open Options to run actions for the selected device only.
Clone Device — create a new device record from the current profile
Move — assign the device to a different hierarchy
Move to Estate Owner Pool — move the device to the root hierarchy level
Status — change the device state
Enable Swap — allow the device to be used in a swap flow
Enable Automation — allow download automation for the device
Generate Report — create a report for the selected device
Schedule Diagnostics — request diagnostics for the device
Download Schedule — review or download the device schedule
Edit Serial Number/Device ID — update the device identifiers
Delete — remove the device from the estate
Use this page for device-specific actions. Use View devices when you need to apply the same action to multiple devices.
Use these quick rules:
use Move or Move to Estate Owner Pool when the device stays in the estate but needs different placement
use Status when the device remains in the estate but should no longer be treated as active
use Delete only when the device should no longer be managed in the estate
Use Inactive instead of Delete when the device may return to service later.
Common device actions
Clone a device
Use Clone Device when you need a new device record based on an existing profile.
This action copies download management, key management, and software management details from the source device.
Prepare:
a new Serial Number
a new Device ID
Use cloning when the new device should start with the same management profile as the current device.
Move a device
Use Move when the device should stay in the estate but belong to a different hierarchy.
Use Move to Estate Owner Pool when the device should move to the root hierarchy level.
Verify the move by checking the Hierarchy field after the action completes.
Change device status
Use Status when the device remains in the estate but should change between Active and Inactive.
Use this action when operational handling changes, but the device record should stay managed.
For state meanings, see Device life cycle.
Delete a device
Use Delete only when the device should no longer be managed in the estate.
After deletion:
the device record is removed from normal estate management
the server does not accept messages from that device
the system generates a Deleted device contacting alert if the device contacts the server again
Use Inactive instead when the device may return later.
Schedule diagnostics
Use Schedule Diagnostics when you need to run supported diagnostics for a device.
Use diagnostics when you need device-level evidence before support or remediation work.
Edit device identifiers
Use Edit Serial Number/Device ID when the current identifiers are incorrect on the existing record.
Do not use this action to create another device record. Use Clone Device or Add devices instead.
Go to Verifone Central → Device Management → Devices → View Devices → select a device → Options → Edit Serial Number/Device ID.
Common validation checks
Expect these checks when you update or review a device:
Serial Number and Device ID must stay unique
hierarchy changes should place the device under the intended node
status changes should match the operational state you expect
software and care values should reflect the latest device condition
If a result does not match expectations, recheck the current estate, the selected device, and the action you submitted.
Troubleshooting checks
If the page does not match the expected device state, check these first:
Device not found — confirm the current estate and search again in View devices
Unexpected status — review Device life cycle to confirm what the state means
Old or missing heartbeat — review Device heartbeats to understand recent device contact
Wrong hierarchy or location — use Move or review Hierarchies
Wrong software baseline — compare the device values with the intended rollout or reference set
Use the right follow-up path
Choose the next page based on the issue:
use View devices when you need broader search, filtering, or bulk correction
use Device life cycle when the current state is unclear
use Device heartbeats when recent connectivity is the main question
Verify the result
After you update a device or review its state, confirm that:
the device status matches the expected lifecycle state
the hierarchy and location values are correct
the software and care fields reflect the current device state
any requested action completed for the selected device
Use these outcome checks for common actions:
Move — the Hierarchy field shows the new placement
Status — the Device Status field shows the intended state
Edit Serial Number/Device ID — the page shows the corrected identifiers
Schedule Diagnostics — the request is accepted and confirmed in the UI
Result
You can use Device details to verify one device quickly and complete targeted actions without leaving the device context.
Next steps
View devices — return to the device list and bulk actions
Dashboard — review estate-wide KPIs and alerts
Device life cycle — understand device status states
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