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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Tenants

Use Tenants to separate devices, users, and visibility by customer or operational boundary.

Tenant access helps control who can view, manage, and support each part of the estate.

Use this page to confirm tenant scope before you create, change, or remove a record.

Before you start

Confirm that:

  • your role allows you to view or manage tenants

  • you are working in the correct estate or customer context

  • you know whether you need to add, review, edit, or delete a tenant

Prepare these details when available:

  • tenant name

  • customer or reseller context

  • any devices or users that must belong to the tenant

Tenant operations can depend on your assigned access scope and licensed features. Tenant management is available in both the UI and API.

Choose the tenant task

Before deletion, confirm that users and devices no longer depend on the tenant.

What tenants control

Use tenants to:

  • separate device portfolios by merchant, reseller, or business unit

  • limit visibility so users see only the devices and operations they are allowed to access

  • support tenant-specific device management and diagnostic workflows

Who can manage tenants

These are the main tenant access levels:

  • Estate Owner Admin and Verifone Admin — add, edit, delete, and view tenants

  • Verifone Helpdesk — view and edit tenants

  • Merchant Admin and Merchant User — view tenants only

Actual visibility can also depend on the tenant, hierarchy, or group assigned to the user. For broader access details, see User roles and permissions.

Open tenants

Go to Verifone Central → Device Management → Tenants.

Tenant workflow

Tenant work usually follows this flow:

  1. Create a tenant.

  2. Review the tenant details.

  3. Update the tenant when ownership or setup changes.

  4. Delete the tenant when it is no longer needed.

Use:

How tenants affect device management

When tenant access is configured correctly, users can:

  • work only with the devices available to their tenant scope

  • switch context when they are allowed to support multiple customers

  • move or remove devices across tenant boundaries when their role and license permit it

Result

Tenants help you organize the estate, control visibility, and route device management work to the right users. Verify the record in the correct customer context after every change.

Next steps

PreviousEvent Notifications
NextAdd a tenant

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