> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/verifone-central-getting-started/verifone-central/verifone-central-device-manager/user-roles-and-permissions.md).

# User Roles and Permissions

## Overview

Use this page to confirm what each Device Management role can view or manage.

It is useful for administrators who assign access and for users who need to understand missing menus or actions.

## Check access before you investigate

1. Confirm the user's assigned role.
2. Confirm the active tenant, hierarchy, or group.
3. Compare the required action with the role details below.

If the action remains unavailable, contact an Estate Owner Admin. Include the user, active context, and missing action.

## Device Management Roles

* **Estate Owner Admin** has the broadest access across devices, rollouts, administration, software, and reports.
* **Reseller Manager** has broad operational access, but not full administration or software management access.
* **Merchant Admin** can monitor devices, export selected data, and use reporting features.
* **Merchant Supervisor** has similar visibility to Merchant Admin with limited action access.
* **Merchant User** mainly has view access with selected reporting and alert export access.

{% hint style="info" %}
This page shows role-based access. Actual visibility can also depend on the tenant, hierarchy, or group assigned to the user.
{% endhint %}

### Choose the right role

* Use **Estate Owner Admin** for estate-wide administration and software management.
* Use **Reseller Manager** for broad operations without full administration access.
* Use a **Merchant** role for visibility and reporting within its assigned scope.

Do not assign a broader role only to solve a context issue. Check the user's tenant, hierarchy, and group assignments first.

{% hint style="info" %}
**\*** The **Shipment** checkbox and **Device Inspection** window are available only to **Estate Owner Admin** and **Reseller Manager**.
{% endhint %}

| Role                    | Permission           | Rights                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
| ----------------------- | -------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Estate Owner Admin**  | Home and dashboard   | <ul><li>View the home screen, notifications, dashboard KPIs, and dashboard charts.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
|                         | Device search        | <ul><li>View device search.</li><li>Configure devices.</li><li>Change status.</li><li>Export devices, device metadata, and VRK certificates.</li><li>Enable or disable automation.</li><li>Assign software.</li></ul>                                                                                                                                                                                                                                                                                                                                                                   |
|                         | Device details       | <ul><li>View device details.</li><li>Clone, delete, and move devices.</li><li>Move devices to the Estate Owner Pool.</li><li>Enable or manage automation.</li><li>Set log level.</li><li>Download schedules for software and parameters, content, and diagnostics.</li><li>Assign software.</li><li>Change status.</li><li>Swap devices and generate reports.</li><li>Access File Chain of Custody\*.</li><li>View Asset Lifecycle, Key Indicators, Profile table, Details table, History table, and Jobs table.</li></ul>                                                              |
|                         | Devices and rollouts | <ul><li>View deleted devices.</li><li>Undelete or delete devices permanently.</li><li>View rollouts.</li><li>Create a new rollout.</li><li>Create a new batch.</li><li>Edit a batch.</li><li>Cancel a job.</li></ul>                                                                                                                                                                                                                                                                                                                                                                    |
|                         | Administration       | <ul><li>View, add, edit, and delete tenants.</li><li>Access Reference Set and Parameter Template.</li><li>Access Content Files.</li><li>View, add, edit, and delete locations.</li><li>View groups.</li><li>Add, edit, delete, unassign, and export groups.</li><li>View alerts.</li><li>Add notes, close alerts, and export alerts.</li><li>Update hierarchies.</li><li>View and edit alert configuration.</li><li>View and edit alert subscriptions.</li><li>View and edit system configurations.</li><li>View sponsors and add sponsors.</li><li>View and add key handles.</li></ul> |
|                         | Software and reports | <ul><li>View the Software Library.</li><li>Add, edit, and delete software entries.</li><li>Upload or download Parameters zip files.</li><li>Configure parameters.</li><li>Import parameter templates.</li><li>View Reference Sets.</li><li>Add, edit, delete, copy, lock, and unlock Reference Sets.</li><li>View Standard Reports.</li><li>View Chain of Custody reports.</li><li>View Device Asset Tracking reports.</li></ul>                                                                                                                                                        |
| **Reseller Manager**    | Home and dashboard   | <ul><li>View the home screen, notifications, dashboard KPIs, and dashboard charts.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
|                         | Device search        | <ul><li>View device search.</li><li>Configure devices.</li><li>Change status.</li><li>Export devices, device metadata, and VRK certificates.</li><li>Enable or disable automation.</li><li>Assign software.</li></ul>                                                                                                                                                                                                                                                                                                                                                                   |
|                         | Device details       | <ul><li>View device details.</li><li>Clone, delete, and move devices.</li><li>Move devices to the Estate Owner Pool.</li><li>Enable or manage automation.</li><li>Set log level.</li><li>Download schedules for software and parameters, content, and diagnostics.</li><li>Assign software.</li><li>Change status.</li><li>Swap devices and generate reports.</li><li>Access File Chain of Custody\*.</li><li>View Asset Lifecycle, Key Indicators, Profile table, Details table, History table, and Jobs table.</li></ul>                                                              |
|                         | Devices and rollouts | <ul><li>View deleted devices.</li><li>Undelete or delete devices permanently.</li><li>View rollouts.</li><li>Create a new rollout.</li><li>Create a new batch.</li><li>Edit a batch.</li><li>Cancel a job.</li></ul>                                                                                                                                                                                                                                                                                                                                                                    |
|                         | Administration       | <ul><li>View groups.</li><li>Add, edit, delete, unassign, and export groups.</li><li>View alerts and export alerts.</li><li>Update hierarchies.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                               |
|                         | Reports              | <ul><li>View Chain of Custody reports.</li><li>View Device Asset Tracking reports.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| **Merchant Admin**      | Home and dashboard   | <ul><li>View the home screen, notifications, dashboard KPIs, and dashboard charts.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
|                         | Device search        | <ul><li>View device search.</li><li>Export devices, device metadata, and VRK certificates.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
|                         | Device details       | <ul><li>View device details.</li><li>Swap devices and generate reports.</li><li>Access File Chain of Custody\*.</li><li>View Asset Lifecycle, Key Indicators, Profile table, Details table, History table, and Jobs table.</li></ul>                                                                                                                                                                                                                                                                                                                                                    |
|                         | Devices and rollouts | <ul><li>View deleted devices.</li><li>View rollouts.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
|                         | Administration       | <ul><li>View groups and export groups.</li><li>View alerts and export alerts.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
|                         | Reports              | <ul><li>View Chain of Custody reports.</li><li>View Device Asset Tracking reports.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| **Merchant Supervisor** | Home and dashboard   | <ul><li>View the home screen, notifications, dashboard KPIs, and dashboard charts.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
|                         | Device search        | <ul><li>View device search.</li><li>Export devices, device metadata, and VRK certificates.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
|                         | Device details       | <ul><li>View device details.</li><li>Swap devices and generate reports.</li><li>Access File Chain of Custody\*.</li><li>View Asset Lifecycle, Key Indicators, Profile table, Details table, History table, and Jobs table.</li></ul>                                                                                                                                                                                                                                                                                                                                                    |
|                         | Devices and rollouts | <ul><li>View deleted devices.</li><li>View rollouts.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
|                         | Administration       | <ul><li>View groups and export groups.</li><li>View alerts and export alerts.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
|                         | Reports              | <ul><li>View Chain of Custody reports.</li><li>View Device Asset Tracking reports.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| **Merchant User**       | Home and dashboard   | <ul><li>View the home screen, notifications, dashboard KPIs, and dashboard charts.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
|                         | Device search        | <ul><li>View device search.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
|                         | Device details       | <ul><li>View device details.</li><li>Swap devices and generate reports.</li><li>Access File Chain of Custody\*.</li><li>View Asset Lifecycle, Key Indicators, Profile table, Details table, History table, and Jobs table.</li></ul>                                                                                                                                                                                                                                                                                                                                                    |
|                         | Devices and rollouts | <ul><li>View deleted devices.</li><li>View rollouts.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
|                         | Administration       | <ul><li>View groups.</li><li>View alerts and export alerts.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
|                         | Reports              | <ul><li>View Chain of Custody reports.</li><li>View Device Asset Tracking reports.</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |

## Related pages

* [Tenants](https://verifone.gitbook.io/us-core-help-center/verifone-central/verifone-central/tenants)
* [Manage groups](https://verifone.gitbook.io/us-core-help-center/verifone-central/verifone-central/devices/manage-hierarchies-and-groups/manage-groups)
* [Hierarchy - user management](https://verifone.gitbook.io/us-core-help-center/verifone-central/verifone-central/devices/manage-hierarchies-and-groups/hierarchy-user-management)


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